Contact Centre Team Lead Position
2 weeks ago
We are seeking a highly skilled Contact Centre Team Leader to join our dedicated team at Anglian Home Improvements. As a key player in our organization, you will be responsible for leading a team of skilled customer service representatives, ensuring exceptional service delivery and customer satisfaction.
Key Responsibilities:- Leading and motivating a team of call centre agents to deliver outstanding customer experiences.
- Setting performance targets and KPIs for the team to drive continuous improvement.
- Conducting regular coaching and training sessions to enhance team skills and knowledge.
- Implementing effective communication strategies to foster a positive team culture.
- Analysing performance data to identify areas for improvement and implementing corrective measures.
- Collaborating with other departments to streamline processes and enhance overall customer experience.
- Proven experience in a contact centre environment, with at least 2 years in a managerial role.
- Strong leadership and motivational skills.
- Excellent communication and interpersonal abilities.
- Analytical mindset with the ability to drive continuous improvement.
- Familiarity with call centre technologies and tools.
-
Quality Assurance Specialist
4 weeks ago
Horsham St Faith, Norfolk, United Kingdom Retrack Personnel Holdings Limited Full timeOur client, a leading company in Norwich, is seeking a highly skilled Quality Engineer to join their team due to expansion. The successful candidate will support the organisation in ensuring all quality matters are dealt with quickly, efficiently, and in line with legislation and industry best practice.Key Responsibilities:Carry out internal quality audits...
-
Career Advancing Quantity Surveyor
3 weeks ago
Horsham St Faith, Norfolk, United Kingdom Select Recruitment Specialists Ltd Full timeQuantity Surveyor Career AdvancementOur client, a leading name in the construction industry, is offering a rare opportunity for a Quantity Surveyor to take the next step in their career. As a Quantity Surveyor, you will oversee a range of projects across multiple sites, working with contemporary construction methods and contracts. The role presents an...
-
Senior Quantity Surveyor
1 day ago
Horsham St Faith, Norfolk, United Kingdom Select Recruitment Specialists Ltd Full timeJob Summary:Select Recruitment Specialists Ltd is offering an exceptional opportunity for a Senior Quantity Surveyor to join their dynamic team, with a clear progression path and outstanding support structure that will help accelerate professional growth.About the Role:This Senior Quantity Surveyor position offers not just a role, but a genuine...
-
Senior Estimator Leader
4 weeks ago
Horsham St Faith, Norfolk, United Kingdom Anglian Home Improvements Full timeJob Title: Senior Estimator LeaderAbout the Role:We are seeking a highly skilled Senior Estimator Leader to lead our estimating team and drive our projects to success. As a key member of our commercial contracting division, you will be responsible for developing and maintaining estimation methodologies, tools, and databases.Key Responsibilities:* Lead and...
-
Director of Commercial Estimating
4 weeks ago
Horsham St Faith, Norfolk, United Kingdom Select Recruitment Specialists Ltd Full timeHead of Estimating OpportunityAre you a seasoned estimating professional looking to take on a leadership role? We have an exciting opportunity for a Head of Estimating to join our thriving commercial contracts division at a pivotal time of expansion. In this role, you will be responsible for leading and developing a skilled estimating team, driving...
-
Financial Reporting Specialist
4 weeks ago
Horsham St Faith, Norfolk, United Kingdom Pure Resourcing Solutions Limited Full timeAbout the Role:We are seeking a highly skilled Financial Reporting Specialist to join our team at Pure Resourcing Solutions Limited. As a key member of our finance team, you will be responsible for preparing, presenting, and analysing initial management accounts. You will work closely with our wider team to ensure accurate and timely financial reporting, and...
-
Senior Quantity Surveyor
4 weeks ago
Horsham St Faith, Norfolk, United Kingdom Select Recruitment Specialists Ltd Full timeQuantity Surveyor Career Advancement OpportunityAre you looking to take your Quantity Surveying career to the next level? Select Recruitment Specialists Ltd is offering an exceptional opportunity for a Quantity Surveyor to join their dynamic team. This role presents a genuine career-advancing opportunity with one of the most established names in the...
-
Pharmacy Team Lead
3 weeks ago
Moulton St Michael, Norfolk, United Kingdom Prospect Health Full timeJob SummaryThis highly successful Pharmacy group is seeking a motivated and experienced Pharmacy Manager who can lead a great team environment and work satisfaction. The ideal candidate will be part of an award-winning team that strives to provide an exceptional service to the wider community.Key Responsibilities:Oversee sales assistants and other pharmacy...
-
Care Sector Leader
4 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Voyage Care Full timeRegistered Service Manager RoleVoyage Care is seeking a skilled and compassionate Registered Service Manager to lead our residential service in Ormesby. As a key member of our management team, you will be responsible for the day-to-day running of the service, developing and implementing person-centred support plans, and ensuring the highest standards of care...
-
Part Time Team Member
3 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Sizzling Pub & Grill Full timeWelcome to Sizzling Pub & GrillAre you a people person with a passion for delivering exceptional customer service? We're looking for a Part Time Team Member to join our team at Sizzling Pub & Grill.As a Part Time Team Member, you will be responsible for providing an outstanding experience for our guests, ensuring they have a memorable visit to our pub. You...
-
Healthcare Operations Manager
4 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Meridian Business Support Limited Full timeJob DescriptionWe are seeking an experienced and motivated healthcare professional to fill the role of Clinic Manager at Meridian Business Support Limited.This senior position involves full responsibility for one or several clinics, ensuring medical excellence and high-quality patient care.Main Responsibilities:Lead and manage clinic teams to deliver...
-
Retail Sales Associate
4 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeWe are seeking a reliable and friendly Retail Assistant to join our team at Farmfoods. As a Retail Assistant, you will be responsible for providing excellent customer service, handling stock, and working with the rest of the team to maintain a safe, clean, and tidy shop environment.Key Responsibilities:Provide a warm welcome to all customers and offer...
-
Retail Sales Associate
4 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeAbout the Role:We are seeking a reliable and friendly Retail Assistant to join our team at Farmfoods. As a Retail Assistant, you will be responsible for providing excellent customer service, handling stock, and maintaining a clean and safe shopping environment.Key Responsibilities:Provide a warm welcome to customers and assist them in finding...
-
Customer Service Ambassador
3 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeAbout the Role: We are currently recruiting for Part Time Retail Assistants to join our team at Farmfoods. Responsibilities: Providing excellent customer service and ensuring a warm welcome to all customers. Assisting customers with finding products and processing transactions at the till. Handling stock with care and working deliveries to stock...
-
Dental Practice Administrator
3 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Together Dental Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic individual to join our Reception Team as a Dental Practice Administrator. In this role, you will be responsible for providing exceptional customer service to patients, answering phone calls, and maintaining accurate records.Key ResponsibilitiesProvide high-quality reception and administration...
-
Farmfoods Retail Sales Assistant
2 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeWe are seeking a reliable and hardworking Part Time Retail Sales Associate to join our team at our newly refurbished shop in Ormesby, North Yorkshire. As a Part Time Retail Sales Associate, you will be responsible for providing excellent customer service, handling stock, working deliveries, and maintaining a clean and safe shop environment.Key...
-
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeNew Shop Opening - Multiple Part Time Positions AvailableWe are looking to recruit part time sales associates for our newly refurbished shop re-opening in Ormesby, North Yorkshire. We can offer a range of part time contracts with a variety of different shift patterns available.Please note the following before applying to make sure that these opportunities...
-
Senior Financial Control Specialist
1 day ago
St Olaves, Norfolk, United Kingdom Aviva Full timeJob DescriptionWe are seeking an experienced Finance Transformation Lead to join our team and drive the implementation of new financial control systems for Aviva Healthcare.Key Responsibilities:Ensure financial control is integrated into the finance elements of the build process.Collaborate with the finance value stream to understand and address finance...
-
Customer Service Representative
3 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeAbout the Role:We are seeking a talented Customer Service Representative to join our team at Farmfoods. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling sales and customer inquiries, and maintaining a clean and organized store environment.Key Responsibilities:Provide excellent customer service,...
-
Retail Sales Associate
4 weeks ago
Ormesby St Margaret, Norfolk, United Kingdom Farmfoods Full timeWe are seeking a motivated and enthusiastic Retail Assistant to join our team at Farmfoods. As a Retail Assistant, you will play a vital role in providing excellent customer service and ensuring our shops are well-stocked and clean.Key Responsibilities:Provide a warm and welcoming service to all customersHelp customers find the products they need and answer...