Receptionist / Administrator

4 weeks ago


StocktononTees, Stockton-on-Tees, United Kingdom Hartlepool & Stockton Health [H&SH] Full time

Job Summary

We are seeking a skilled and organized Receptionist/Administrator to join our team at Hartlepool and Stockton Health GP Federation. The successful candidate will be responsible for providing exceptional administrative support to our GP practice, ensuring seamless day-to-day operations and delivering a high-quality patient experience.

Main Duties

  • Operate the computerized appointment system, ensuring efficient scheduling and timely communication with patients.
  • Receive patients, make appointments, and handle telephone inquiries with a high level of professionalism and courtesy.
  • Process prescriptions, register patients for online services, and manage patient data with confidentiality and accuracy.
  • Assist with administrative tasks, such as opening and sorting mail, managing files, and maintaining a clean and organized workspace.
  • Collaborate with the healthcare team to ensure smooth referrals, pathology testing, and other clinical procedures.
  • Provide exceptional customer service, responding to patient queries and concerns in a timely and empathetic manner.

About Us

Hartlepool and Stockton Health GP Federation is a dynamic and patient-centered organization committed to delivering high-quality healthcare services. Our team is dedicated to providing a supportive and inclusive environment, where every individual feels valued and respected.

Person Specification

Essential

  • Ability to use information and communications technology safely, effectively, and efficiently.
  • Confident communication and interpersonal skills, with the ability to relate to patients and colleagues in a professional manner.

Desirable

  • Training in receptionist/administrative duties and medical/clinical IT systems.
  • Previous experience in a receptionist role in a primary care setting, preferably within the last 12 months.

Qualifications

Desirable

  • AMSPAR Medical Receptionist Certificate or equivalent.


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