Receptionist/administrator

2 weeks ago

BradfordonAvon, United Kingdom FUNdays Club Full time

_FUNdays Club is about more than providing childcare. Our service is a guilt-free way for parents to spend time away from their children while providing them with new, memorable, and creative experiences._

We are looking for a bright and friendly person to join our team and help support parents through our Welcome Desk. Our ideal person would be:

- A team player
- Able to work well in busy environments
- Great with names and faces
- Energised through social interaction
- Quick to learn IT systems

**Job Purpose**
- To provide a professional, welcoming, personable service to our families, focusing on our parents/carers to support them with enquiries, bookings, payments, handover of children and general customer service.
- To support club staff with: club administration, general running of the club and social media posting.

**Hours**:

- Monday to Thursday 2.30pm to 5.30pm
- Friday 2.30pm to 4.30pm (option to not work Fridays)
- + 1 hour flexible
- 16 hours
- Term-time only (option to work all year if preferred)

**What we can offer**:

- 95% discount and priority booking on childcare all year for 4 to 11 year olds
- The opportunity to progress within the team through our internal career pathway and internal promotion ethos.
- Regular mentoring and development
- External training courses and development
- An inclusive ethos that believes everyone can add to the idea of learning and childcare
- Additional holiday for work milestones
- Monthly social events

**Key Responsibilities**

**Customer Relationship Management (CRM)**:

- The receptionist is responsible for supporting our families by:_
- directing communications to appropriate staff where necessary;
- being on our welcome desk where children are collected and using these opportunities to celebrate the service provided during handover;
- ensuring the welcome desk is tidy and presented as agreed by Head of Communications and Customer Relations;
- manage and update parent/carer accounts on the online booking system and CRM systems;
- taking and posting photos and videos on social media whilst paying particular attention to GDPR, data protection and permissions;
- providing relevant content for club newsletters.

**Administration and Club Running**:

- The receptionist supports the Site Leader by:_
- _supporting the management of the club register for children arriving and leaving whilst following missing child procedures;_
- _dealing with basic, low level first aid of children;_
- _helping with displays, labelling, a-boards and presentation of the club;_
- _using a range of IT systems to support the administration of the club;_
- _being alert on radio communications;_
- _and other reasonable administrative duties._

**Sales**:

- The receptionist ensures increasing sales by:_
- being parent/carer sales focused;
- ensuring continued sales through face to face, phone conversations and messages using scripts, sign up forms and T&Cs forms;
- supporting the Head of Communications and enacting any sales strategies.

**Culture and Ethos**:

- The receptionist sets a example to other staff by:_
- fostering an atmosphere of mutual respect and always demonstrating the behavioural and equal opportunities policies of the organisation at all times
- by challenging inappropriate or discriminatory behaviour and language by staff;
- promoting, modelling and enacting the vision, value, mission and brand statements of the organisation;
- and supporting other staff as required from arising reasonable duties.

**Job Types**: Part-time, Permanent

Pay: £11.44-£12.91 per hour

Expected hours: 16 per week

**Benefits**:

- Childcare
- Employee discount
- Referral programme

Schedule:

- Holidays
- Monday to Friday
- No weekends

**Language**:

- English (required)

Work Location: In person

Reference ID: RECEP/230923

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