Receptionist / Administrator

4 days ago

ClactononSea, United Kingdom Primary Care Careers Full time

**About the Role**:
Caradoc Surgery
** **has an opportunity for a receptionist/administrator to join our team on a
** **part-time
** **basis, for 22 hours per week working
** **Monday, Tuesday, and Wednesday 07:45 to 13:15 and Friday 13:15 to 18:35.

You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. The main duties include:

- Maintaining and monitoring the practice appointment system.
- Processing personal, telephone and e-requests for appointments.
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signposting patients to the correct service.
- Processing incoming and outgoing mail.
- Initiating contact with and responding to, requests from patients, team members and external agencies.
- Processing referrals to external agencies such as secondary care using the electronic referral system (ERS).
- Processing call letters as requested.
- Processing all DNA letters in accordance with current policy.
- Reading code data on SystmOne.
- Photocopying documentation as required.
- Filing and storing records as required.
- Entering data of new and temporary registrations and relevant patient information as required.
- Inputting data into the patient’s healthcare records as necessary.
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Processing requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team.
- Managing all queries (including administrative queries) as necessary in an efficient manner.
- Carrying out system searches as requested.
- Maintaining a clean, tidy, effective working area at all times.
- Monitoring and maintaining the reception area and notice boards.
- Supporting all clinical staff with general tasks as requested.

Please see full job description attached.
- Excellent communication skills, with a clear and polite telephone manner.
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times.
- Experience of working with the general public, being sensitive and empathic in distressing situations.
- Confidence to work as part of a team and ability to "think on your feet".
- Strong IT and administration skills.
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
Caradoc Surgery is part of the Ranworth PCN, which is comprised of Ranworth Surgery in Clacton-on-Sea, Green Elms Health Centre in Jaywick, Kennedy Way Medical Centre in Holland on Sea and Caradoc Surgery in Frinton-on-Sea. We have a diverse patient population, of around 32,000 and all practices work on SystmOne.

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