Receptionist / Administration Assistant

6 months ago


ClactononSea, United Kingdom Essex Partnership University NHS Foundation Trust Full time

An exciting opportunity has arisen to recruit a permanent full time Receptionist/Administration Assistant based in The Landermere Centre, Clacton Hospital, Clacton-on-Sea.

We are looking for someone with the ability and confidence to use their own initiative and prioritise tasks. The post holder must possess excellent communication skills and relevant administrative experience, must be flexible and have attention to detail.

The role will involve providing support to our clinical colleagues with administrative tasks by providing front line support, face to face and over the telephone. This role is Monday - Friday 9 am to 5 pm. We will offer you support, supervision, training and the opportunity for personal development.

You will also need to be computer literate with experience of Microsoft Word, Excel and Outlook. You will be given full training on the various systems that we use.

We are looking for someone with a positive and compassionate approach to supporting patient care. The role will also include telephone calls and face to face contact with our patients and due to the nature of the services we carry out administrative support for, these can sometimes be distressing.

You will be required to handle incoming and outgoing telephone calls to the multi-disciplinary clinical staff and managers in a polite and efficient manner. Receive and deal with telephone enquiries, responding appropriately to callers including high risk, abusive, threatening, depressed, suicidal and vulnerable clients and carers. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately in accordance to department guidelines.

To deal face to face with patients and families seeking further help/information and to be aware of the needs of the clients and to deal in an appropriate manner with clients who can be hostile, abusive or aggressive.

To exchange confidential and/or sensitive information between staff, patients, and carers in person or on the telephone. The unpredictability of patients means that persuasive, reassuring, empathic, skills are required at all times.

Deal with queries raised by patients, relatives, GP’s or other healthcare professionals both internally and externally to the trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
Season Ticket Loans

NHS discounts for staff

Excellent Training facilities and opportunities

Buying and Selling annual leave scheme

The opportunity to work bank shifts and expand knowledge and experience in other areas

Salary Sacrifice schemes including lease cars and Cycle to Work

Day One Flexible Employer

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

Undertake administrative duties within own level of competence as requested by professionally registered staff

Record accurate messages and follow them up appropriately in accordance to department guidelines

Communicate face to face with clients seeking further help/information as required being aware of the needs of the clients and act in an appropriate manner particularly with clients who can be verbally challenging

Contribute to and support services to provide a high-quality service that takes account of individual needs. To exchange confidential, sensitive information with staff, clients, and carers in person or on the telephone. The unpredictability of clients means that persuasive, reassuring, empathic, skills are required at all times

Deal with queries raised by patients, carers and other healthcare professionals both internally and externally to the Trust. These are often of a non-routine nature and involving complex issues such as medication and other clinical treatments where there are barriers to understanding due to the nature of the client group.

COMMUNICATION AND WORKING RELATIONSHIPS

Excellent communication skills with patients, carers and other healthcare colleagues (across a range of disciplines) on day-to-day aspects

The post holder will have the ability to communicate effectively and sensitively with patients according to th



  • Clacton-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: Caradoc Surgery ** **has an opportunity for a receptionist/administrator to join our team on a ** **part-time ** **basis, for 22 hours per week working ** **Monday, Tuesday, and Wednesday 07:45 to 13:15 and Friday 13:15 to 18:35. You will be responsible for undertaking a wide range of reception and administrative duties and the...


  • Westcliff-on-Sea, United Kingdom Carnarvon Medical Centre Full time

    _Receptionist/Administration Assistant _ We are looking for an enthusiastic receptionist to join our friendly and busy team. Flexibility to cover holiday and sickness is essential. **Job Types**: Part-time, Permanent Pay: £11.44 per hour Expected hours: No less than 12 per week **Benefits**: - Company pension - Sick pay Schedule: - 12 hour...

  • Receptionist

    6 months ago


    Clacton-on-Sea, United Kingdom Fisher Jones Greenwood LLP Full time

    **Receptionist** **Clacton-on-Sea** **Full time** **Permanent** **Job Summary** Fisher Jones Greenwood LLP is going through an exciting period of growth. We have an exciting opportunity to join FJG as a Receptionist in our Clacton-on-Sea office. Our Receptionists are the first point of contact for our clients. They play an essential role to the firm,...

  • Medical Receptionist

    6 months ago


    Clacton-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: As a medical receptionist you will play an essential front-line role at the practice, providing an efficient, comprehensive secretarial and administrative support service to the practice management team. The main responsibilities of the role include: - Handling patient and practice queries, regarding hospital appointments and...


  • Burton-On-Trent, United Kingdom Burton and Trent Court Full time

    Towerview Care currently require an Administration Assistant / Receptionist to join our team at Burton and Trent Court in Burton on Trent. Reporting to the Administrator and working alongside each other, we are looking for friendly, confident individuals that have a professional, confident telephone manner with an ability to meet, greet plus sign post...


  • Burton-On-Trent, United Kingdom Burton and Trent Court Full time

    Towerview Care currently require an Administration Assistant / Receptionist to join our team at Burton and Trent Court in Burton on Trent. Reporting to the Administrator and working alongside each other, we are looking for friendly, confident individuals that have a professional, confident telephone manner with an ability to meet, greet plus sign post...


  • Clacton-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: Kennedy Way Medical Centre has an opportunity for a receptionist/administrator to join our team, on a part-time basis, working 33 hours per week. The role will be based across our sites: Kennedy Way Medical Centre, Green Elms Health Centre and its branch surgery at Nayland Drive. The post-holder will be responsible for undertaking a...


  • Clacton-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: Kennedy Way Medical Centre has an opportunity for a receptionist/administrator to join our team, on a part-time basis, working 25.5 hours per week in the following pattern: Tuesday: 7.45am - 6.45pm Wednesday: 7.45am - 6.45pm Friday: 1.15pm - 6:45pm The role will be based across our sites: Kennedy Way Medical Centre, Green Elms Health...


  • Stoke-on-Trent, United Kingdom CarSupermarket.com Full time

    **Are you an **Administrator that is passionate about Customer Service? We are looking for dedicated individuals to join our team.** Perfect opportunity to join an amazing team at our Stoke Branch as a part time Receptionist/Administrator, you will provide support to the whole team and assist in ensuring all our customers have an awesome experience. **We...

  • Dental Receptionist

    7 months ago


    Clacton-on-Sea, United Kingdom My Dentist Full time

    _**Looking for a friendly Receptionist to work in a busy NHS and private dental practice in Clacton on Sea who provides General Dentistry, Dental Implants, Whitening and Cosmetic Dentistry.**_ Receptionist experience is preferred but not essential as training will be provided. Salary negotiable depending on experience in dentistry **Job...

  • Receptionist

    6 months ago


    Westcliff-on-Sea, United Kingdom Carnarvon Medical Centre Full time

    Receptionist/Administrator To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as...


  • Bradford-on-Avon, United Kingdom FUNdays Club Ltd. Full time

    **Receptionist / Administrator** - FUNdays Club is about more than providing childcare. Our service is a guilt-free way for parents to spend time away from their children while providing them with new, memorable, and creative experiences._ We are looking for a bright and friendly person to join our team and help support parents through our Welcome Desk. Our...


  • Clacton-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: Old Road Medical Practice has an opportunity for a receptionist/care navigator to join our team on a full or part time basis, covering shifts between 7.30am and 6.30pm. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date,...

  • Receptionist

    4 days ago


    Southend-on-Sea, United Kingdom Together Dental Full time

    Are you looking to develop your skill-set and join one of the fastest growing dental groups in the UK? We are recruiting for a Receptionist to join us at our mixed NHS and private practice in Shoeburyness. We are looking for someone to join us part time.This vacancy is for 3 days per week:Monday, Tuesday & Friday 08:30 - 17:00You may be required to work the...

  • Administrator

    6 months ago


    Clacton-on-Sea, United Kingdom Oakleaf Recruitment Full time

    **Job title**: Administrator **Location**:The Cedars, 6 Russell Road, Clacton On Sea, Essex, CO15 6BE **Rate Of Pay**:£10.73 per hour **Shift Patterns**:25 Hours per week, permanent contract **Information about the Role**: **Working as a Administrator at The Cedars your duties will include the following**: - To provide accurate and efficient typing...


  • Stoke-on-Trent, United Kingdom Lewis Rodgers Solicitors Full time

    This position is for a Receptionist/Admin Assistant at our Winsford office The role will consist of manning a reception at our Winsford Office, meeting and greeting clients, Answering the main telephone number for the business, typing, and other admin tasks such as dealing with post, and scanning as required The position is full time a professional...


  • Stoke-on-Trent, United Kingdom CarSupermarket.com Full time

    **Are you an **Administrator that is passionate about Customer Service? We are looking for dedicated individuals to join our team.** Perfect opportunity to join an amazing team at our Stoke Branch as a part time Receptionist/Administrator (Working 25 hours/week), you will provide support to the whole team and assist in ensuring all our customers have an...


  • Stockton-on-Tees, United Kingdom Frank's The Flooring Store Full time

    At Frank's we like to do things differently. We are a fair and ethical retailer, who believe in investing in our people and making a difference. We are now recruiting for a retail admin assistant/receptionist to join our supportive Frank's family. As an admin assistant/receptionist, you are at the heart of our operation and we are looking for individuals...


  • Southend-on-Sea, United Kingdom Primary Care Careers Full time

    **About the Role**: Thorpe Bay Surgeries have an opportunity for a receptionist to join our team on a part-time basis for 22 hours per week, working days and hours to be discussed and agreed. There is more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help...


  • Bradford-on-Avon, United Kingdom FUNdays Club Full time

    _FUNdays Club is about more than providing childcare. Our service is a guilt-free way for parents to spend time away from their children while providing them with new, memorable, and creative experiences._ We are looking for a bright and friendly person to join our team and help support parents through our Welcome Desk. Our ideal person would be: - A team...