Hospitality Liaison Officer

2 days ago


Hounslow, Greater London, United Kingdom Abbatt Property Recruitment Full time

About Us

At Abbatt Property Recruitment, we pride ourselves on providing exceptional customer service and creating a welcoming environment for our residents. As a Day Concierge, you will play a vital role in achieving this goal.

Key Responsibilities

The successful candidate will be responsible for:

  • Meeting and greeting residents, guests, and visitors in a professional and courteous manner
  • Assisting with enquiries, complaints, and requests from residents, suppliers, and tradesmen
  • Ensuring effective security of residents and the building at all times, including manning CCTV and car parking facilities
  • Performing regular patrols of the building and reporting any faults or security breaches to the Building Manager
  • Issuing keys only to authorized personnel and maintaining accurate records of sign-in and sign-out
  • Being responsible for deliveries, parcels, and registered mail, and notifying residents of any deliveries
  • Maintaining accurate and timely records for all residents via the platform 'Buildinglink'

Requirements

To be successful in this role, you will need:

  • Previous experience within the hospitality industry, preferably in a similar role
  • Significant experience providing exceptional levels of customer service
  • Experience in managing contractors and building works within a busy development
  • Awareness of general fire, health & safety, and security procedures
  • Proven ability to handle confidential information with professionalism and discretion

Salary and Benefits

The successful candidate will receive a competitive salary of £29,170 per annum or £13.36 per hour, depending on experience, as well as opportunities for career development and professional growth.



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