Hospitality Liaison Officer
2 days ago
About Us
At Abbatt Property Recruitment, we pride ourselves on providing exceptional customer service and creating a welcoming environment for our residents. As a Day Concierge, you will play a vital role in achieving this goal.
Key Responsibilities
The successful candidate will be responsible for:
- Meeting and greeting residents, guests, and visitors in a professional and courteous manner
- Assisting with enquiries, complaints, and requests from residents, suppliers, and tradesmen
- Ensuring effective security of residents and the building at all times, including manning CCTV and car parking facilities
- Performing regular patrols of the building and reporting any faults or security breaches to the Building Manager
- Issuing keys only to authorized personnel and maintaining accurate records of sign-in and sign-out
- Being responsible for deliveries, parcels, and registered mail, and notifying residents of any deliveries
- Maintaining accurate and timely records for all residents via the platform 'Buildinglink'
Requirements
To be successful in this role, you will need:
- Previous experience within the hospitality industry, preferably in a similar role
- Significant experience providing exceptional levels of customer service
- Experience in managing contractors and building works within a busy development
- Awareness of general fire, health & safety, and security procedures
- Proven ability to handle confidential information with professionalism and discretion
Salary and Benefits
The successful candidate will receive a competitive salary of £29,170 per annum or £13.36 per hour, depending on experience, as well as opportunities for career development and professional growth.
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