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Chief Workforce Management Officer

1 month ago

Hounslow, Greater London, United Kingdom DO & CO Full time
Workforce Management Team Lead Overview

We are seeking a highly skilled Workforce Management Team Lead to join our DO & CO airline catering team in London. This role is crucial in ensuring that our workforce is effectively managed to meet the demands of our high-paced, luxury catering environment.

Key Responsibilities:

  1. Team Leadership: Lead and develop a team of workforce management professionals, ensuring high performance and continuous improvement in workforce planning processes.
  2. Staff Scheduling: Oversee the creation and maintenance of staff schedules, ensuring that all shifts are adequately covered to meet operational needs.
  3. Resource Allocation: Ensure efficient and effective allocation of staff resources, optimizing for both cost-effectiveness and high service quality standards.
  4. Timekeeping Oversight: Manage the accuracy of timekeeping records for all staff, ensuring precise data is available for payroll and other operational needs.
  5. Stakeholder Collaboration: Work closely with department heads, HR, and other stakeholders to understand and anticipate staffing needs, providing proactive and strategic solutions.
  6. Agency Management: Manage relationships with staff agency partners, ensuring they are aligned with our workforce planning objectives and capable of providing the right talent when needed.
  7. Compliance: Ensure all workforce management activities are compliant with UK labour laws, regulations, and company policies.
  8. Reporting & Analysis: Generate and present regular reports on workforce performance, including KPIs, to senior management. Use data-driven insights to recommend improvements in workforce management processes.
  9. Technology Utilization: Leverage workforce planning tools and technologies to enhance the efficiency, accuracy, and effectiveness of workforce management activities.

Requirements:

  1. Bachelor's degree in Human Resources, Business Administration, or a related field.
  2. Minimum of 3 years of experience in workforce management or related roles, with at least 1 year in a leadership position.
  3. Strong analytical skills with experience in using workforce planning software and tools.
  4. Excellent communication and interpersonal skills, with a proven ability to collaborate across departments.
  5. Knowledge of UK labour laws and workforce management best practices.
  6. Demonstrated leadership capabilities and experience managing a team.
  7. Strong problem-solving skills and ability to adapt to changing operational demands.
  8. Experience in the airline catering, hospitality, or related industry is preferred.

What We Offer:

  1. Competitive salary
  2. Enjoy perks by referring your friends through our Refer a Friend Scheme
  3. Save money and time with On-Site Free Meals
  4. Expand your skills and knowledge through our in-house training opportunities.
  5. A business where you can have a real impact, we're not afraid of new ideas
  6. Genuine career development opportunities, both nationally and internationally
  7. The opportunity to work with and represent one of the most innovative players in the luxury global gourmet entertainment market