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Professional Welfare Benefits Coordinator

2 months ago

Hounslow, Greater London, United Kingdom Citizens Advice BANES Full time

Citizens Advice Hounslow and Macmillan Cancer Support collaborate to provide support for individuals affected by cancer and their carers. We seek an experienced welfare benefits expert to join our team in a busy London borough.

About the Role:

  • Maintain accurate electronic case records to ensure continuity of casework and efficient information retrieval.
  • Make internal referrals or signpost clients for specialist assistance with housing, debt, and employment issues.
  • Deliver outreach services at West Middlesex Hospital, Hounslow offices, and Chelsea and Westminster Hospital, with regular sessions covered by the team.

Key Responsibilities:

  1. Record and manage client cases accurately and efficiently.
  2. Refer clients internally or externally for specialized help where necessary.
  3. Provide outreach services at designated locations.

Working Arrangements:

This role offers a hybrid working arrangement with a fixed-term contract until 31 December 2026.

Salary Information: We offer a competitive salary of approximately £43,000 - £49,000 per annum, dependent on experience.