Customer Relations Liaison

3 days ago


Hounslow, Greater London, United Kingdom Adecco UK Limited Full time

**Job Title:** Customer Relations Liaison

Location: Hounslow - Hybrid working (1 day a week in office)

We are seeking an experienced professional to join our team as a Customer Relations Liaison. This role involves handling GDPR Subject Access Requests for Social Care and Special Education Needs services.

Key Responsibilities:

  • Handle GDPR Subject Access Requests within statutory timeframes under the General Data Protection Regulations and Data Protection Act 2018.
  • Offer clarity, advice, and support to applicants, third parties, and staff for external and internal enquiries.
  • Support the design, development, and delivery of training to managers and staff on Subject Access Requests.
  • Log, progress chase, coordinate, collate, and analyze information related to corporate and statutory complaints, Ombudsman cases, Freedom of Information requests, Environmental Information Requests, and GDPR Data Protection Subject Access requests.
  • Respond to complex requests and enquiries by telephone, in person, or in writing, ensuring all relevant information is obtained from the complainant.

Salary: Estimated £18.38 - £23.77 per hour based on location and experience.



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