Customer Service Expert

3 days ago


Eastleigh, Hampshire, United Kingdom Nationwide Building Society Full time
About the Role

We are seeking a talented Customer Representative to join our team at Nationwide Building Society.

  1. As a Customer Representative, you will play a vital role in delivering exceptional customer service, ensuring that our customers receive the best possible experience across all our channels.
  2. Responsibilities will include handling customer queries, resolving issues, and providing support through various channels, including online and phone.
  3. You will work closely with the team to provide first-class service, ensuring that our customers are satisfied with the support they receive.
About You

We are looking for someone who is passionate about delivering excellent customer service, is comfortable using digital tools, and can adapt their style to suit all customers' needs.

As a Customer Representative, you will have the opportunity to make a real difference in our customers' lives, providing them with guidance and support to achieve their financial goals.

Our Culture

At Nationwide Building Society, we value our employees and strive to create a positive and inclusive work environment.

We believe in promoting from within, offering a range of training and development opportunities to help you grow and progress in your career.

Our employees are our greatest asset, and we are committed to supporting their well-being and career aspirations.

Benefits

We offer a competitive salary, excellent benefits package, including a personal pension, annual performance-related bonus, and access to an annual performance-related bonus.

We also offer a range of additional benefits, including up to 2 days of paid volunteering a year, 25 days holiday (pro rata), life assurance worth 8x your salary, and access to an employee assistance programme.



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