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Customer Service Expert

1 month ago

Eastleigh, Hampshire, United Kingdom Quba Solutions Ltd Full time

Are you a customer service expert with experience in the recruitment industry? Do you have a passion for delivering exceptional service and building strong relationships with clients?

We are seeking a highly skilled Customer Service Expert to join our team at Quba Solutions Ltd. As a key member of our team, you will play a vital role in providing outstanding customer service to our recruitment partners, ensuring they receive the best possible experience with our product.

**Company Overview**:

Quba Solutions Ltd is a specialist invoice finance company that provides a unique product specifically tailored for the recruitment industry. Our mission is to empower talented recruiters to start their own businesses by providing the necessary finance and back office support. We believe in maintaining excellent customer service alongside market-leading retention levels, and we are committed to being the leading recruitment finance provider in the market.

**Job Description**:

This exciting opportunity involves becoming knowledgeable about Quba Solutions, our products, services, and the invoice finance process. You will be responsible for answering all incoming calls and resolving queries, as well as building and maintaining strong relationships with our clients. This includes drafting renewal contracts, liaising with our risk team, and assisting our payroll department with queries and bank failures. Additionally, you will monitor and manage our customer success email inbox, responding to emails or escalating them to our manager as needed. Your goal will be to understand the key risks that affect Quba Solutions and act in a way that protects the company's interests at all times.

**Required Skills and Qualifications**:

To succeed in this role, you will need excellent customer service skills, experience in portfolio management, and a passion for working in a forward-thinking fintech environment. You should be able to think outside the box and carve out innovative ways to improve the customer journey. A good understanding of the recruitment industry and its challenges is essential. You must also possess strong communication and problem-solving skills, as well as the ability to work independently and as part of a team.

**Benefits**:

We offer a competitive salary package, including a pension scheme, cycle-to-work scheme, gym membership, free on-site parking, and more. You will also have access to training and development opportunities to help you grow in your career. Join our dynamic team and take advantage of these benefits while making a real difference in the recruitment industry.

**Estimated Salary**: £35,000 - £40,000 per annum, depending on experience.