Customer Service Ambassador

2 weeks ago


Eastleigh, Hampshire, United Kingdom Travelex Deutschland Gmbh Full time
Job Title: Customer Service Ambassador

About the Role: As a customer service ambassador at Travelex Deutschland Gmbh, you will be working as a part-time permanent staff member in our Eastleigh location. This role is perfect for individuals who are flexible and able to work a variety of shifts between Monday to Sunday.

Key Responsibilities:

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination.
  • Establishing yourself as a trusted advisor, providing support and advice on great Travelex products and services.
  • Delivering on key performance goals both procedural, operational and customer focused.
  • Utilising your keen eye for detail to process daily online FX request and deliveries.
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

Skill Requirements:

  • You have excellent communication skills – You'll find talking with people and building relationships comes naturally to you.
  • You're passionate about delivering exceptional customer service and going above and beyond to meet customer needs.
  • You have a keen eye for detail and are able to accurately process daily tasks.
  • You're able to work effectively in a team environment and contribute to a positive company culture.

Salary Information:

The estimated annual salary for this role is around £22,000-£25,000 depending on experience. Please note that this figure is an estimate and may vary based on individual circumstances.



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