Customer Service Representative

23 hours ago


Eastleigh, Hampshire, United Kingdom Aviva Full time

About Us

At Aviva, we're dedicated to providing outstanding service and support to our customers. We're a dynamic team that's passionate about delivering exceptional experiences and building strong relationships.

Your Role

We're looking for a Customer Service Representative to join our Direct Healthcare Team based in Eastleigh. As a key member of our Private Medical Insurance Customer Retention and Service Team, you'll be responsible for providing excellent customer service via phone, live chat, and email.

About the Job

This is an exciting opportunity to develop your skills and knowledge, take on new challenges, and achieve accreditation that allows you to make recommendations to customers. You'll work closely with our team to identify customer needs and ensure their concerns are addressed.

What You'll Need

  • Excellent communication skills, both verbal and written.
  • Drive and ambition to progress, ability to work independently.
  • Strong time management and prioritisation skills.
  • Ability to handle difficult customer conversations with empathy.
  • Call-handling or complaints handling experience is a plus, but not essential.

What We Offer

  • Salary – £25,500 (dependent on location, skills, experience, and qualifications).
  • Bonus opportunity - 6% of annual salary, actual amount depends on performance and Aviva's.
  • Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
  • 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
  • Up to 40% discount on Aviva products, and other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
  • Outstandingly supportive policies including parental and carer's leave.
  • Flexible benefits to suit you, including sustainability options such as cycle to work.
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
  • We take your well-being seriously with lots of support and tools.

Careers at Aviva

We're committed to creating an inclusive environment where everyone feels valued and supported. We want applications from people with diverse backgrounds and experiences.

Join us in making a real difference in people's lives and developing your career with Aviva.



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