Customer Service Representative

4 days ago


Eastleigh, Hampshire, United Kingdom Aviva Full time

Customer Service Representative Opportunity

This role is an excellent entry point for individuals who excel in communication and problem-solving. As a Customer Service Representative, you will be responsible for providing top-notch service to our customers via phone, live chat, and email.

A Bit About the Job

You will be part of the Private Medical Insurance Customer Retention and Service Team, working closely with colleagues to achieve customer satisfaction and retention goals.

Key Responsibilities

  • Provide excellent customer service and support via multiple channels
  • Listen to customer needs and concerns, and resolve issues in a timely and professional manner
  • Work collaboratively with the team to achieve customer retention and satisfaction goals
  • Develop strong knowledge of our products and services to make informed recommendations to customers

What We Offer

  • Competitive salary of £25,500
  • Bonus opportunity of 6% of annual salary
  • Generous pension scheme with Aviva contributing up to 14%
  • 25 days holiday plus bank holidays, and the option to buy or sell up to 5 days
  • Up to 40% discount on Aviva products and other retailer discounts
  • Aviva shares and Save As You Earn scheme
  • Outstandingly supportive policies, including parental and carer's leave
  • Flexible benefits, including sustainability options
  • 3 paid volunteering days to make a difference in the community

Aviva is for Everyone

We are an inclusive company, welcoming applicants from diverse backgrounds and experiences. Whether you're a recent graduate, a parent returning to work, or looking for a career change, we encourage you to apply.



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