Customer Service Representative

2 days ago

Bradford, Bradford, United Kingdom Hays Specialist Recruitment Limited Full time
{"title": "Customer Service Advisor", "description": "Job Title: Customer Service Advisor

Location: Bradford (Hybrid - 2 days in the office)

Salary: £12.50 per hour

Job Type: Temporary (12 weeks, ongoing)

Start Date: ASAP

About Us

We are a leading utilities company committed to providing exceptional service to our customers. We are currently seeking a dedicated and enthusiastic Customer Service Advisor to join our team in Bradford.

Job Description

As a Customer Service Advisor, you will be the first point of contact for our customers, providing support and resolving enquiries efficiently and professionally. This role is initially office-based for the first week of training, after which it will transition to a hybrid model with 2 days in the office and the remainder working remotely.

Key Responsibilities:
  • Handle customer enquiries via phone, email, and chat.
  • Resolve customer issues and escalate when necessary.
  • Maintain accurate records of customer interactions.
  • Provide information about our services and products.
  • Ensure customer satisfaction and build positive relationships.
Requirements:
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a team.
  • Strong problem-solving skills.
  • Previous customer service experience is desirable.
  • Must be available to start immediately.
  • A DBS check will be processed for the successful candidate.
Benefits:
  • Competitive hourly rate of £12.50.
  • Hybrid working model after initial training.
  • Supportive and friendly team environment.
  • Opportunity to gain experience in the utilities sector

If you are interested in this vacancy, please contact Kelly West at Hays - or apply for the role online.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&Cs, Privacy Policy and Disclaimers which can be found at hays.co.uk

", "lang_code": "en"}

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