Customer Service Representative
7 days ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Optimise Talent Ltd. As a Customer Service Representative, you will be responsible for handling calls to and from customers regarding a range of financial products, ensuring the best outcome for the customer.
About the Company:
Our client is a leading business in the financial services industry, known for their commitment to customer satisfaction and staff development. As a Customer Service Representative, you will be part of a small but highly skilled team of Customer Service and Renewals Advisors, working in a fast-paced and dynamic environment.
Key Responsibilities:
- Handle customer calls and respond to their queries in a professional and courteous manner
- Provide excellent customer service, ensuring that customer needs are met and exceeded
- Work closely with the sales team to identify opportunities to upsell and cross-sell financial products
- Meet and exceed sales targets, while maintaining high levels of customer satisfaction
Requirements:
- Previous experience in a Telephone based Customer Service or Sales role is essential
- Previous experience from a financial services environment is desirable, but not essential
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet sales targets
What We Offer:
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A dynamic and supportive work environment
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