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Customer Service Representative
2 months ago
Kings Security is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving any issues in a timely and professional manner.
Key Responsibilities- Respond to Customer Inquiries: Respond to customer inquiries via phone, email, or other communication channels, providing accurate and timely information to resolve their issues.
- Resolve Customer Issues: Investigate and resolve customer complaints in a professional and courteous manner, ensuring that customers are satisfied with the outcome.
- Provide Product Information: Provide customers with information about our products and services, including features, benefits, and pricing.
- Process Customer Requests: Process customer requests for information, quotes, or other services in a timely and efficient manner.
- Collaborate with Internal Teams: Collaborate with internal teams, such as sales and marketing, to ensure that customer needs are met and that customer service standards are maintained.
- Excellent Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.
- Customer Service Experience: Have prior customer service experience, preferably in a call centre or customer-facing role.
- Technical Skills: Possess basic computer skills, including proficiency in Microsoft Office and other software applications.
- Problem-Solving Skills: Possess strong problem-solving skills to effectively resolve customer issues and concerns.
- Teamwork and Adaptability: Be able to work effectively in a team environment and adapt to changing priorities and deadlines.
- Competitive Salary: Receive a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
- Opportunities for Advancement: Have opportunities for career advancement and professional growth within the company.
- Collaborative Work Environment: Work in a collaborative and dynamic work environment with a team of experienced professionals.
