Fraud Customer Service Representative

2 weeks ago

Bradford, Bradford, United Kingdom Huntswood CTC Limited Full time

At Huntswood CTC Limited, we're seeking a skilled Fraud Customer Service Representative to join our exceptional contact centre team. As a key member of our team, you'll play a vital role in safeguarding our customers from fraud and scams.

About the Role

As a Fraud Customer Service Representative, you'll be responsible for handling inbound calls from customers dealing with fraud, scams, and payment queries. Utilizing your exceptional listening and communication skills, you'll support customers during these challenging situations, ensuring a smooth and easy call experience.

Key Responsibilities

  • Provide exceptional customer service to customers dealing with fraud and scams
  • Utilize internal databases to resolve customer queries
  • Work collaboratively with the team to achieve customer satisfaction
  • Develop and maintain a strong understanding of fraud and scam prevention strategies

What We Offer

As a Fraud Customer Service Representative at Huntswood CTC Limited, you'll have the opportunity to work with a talented team of professionals who are passionate about making a positive impact. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Requirements

  • Experience in a telephony-based customer service role
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in MS Office, particularly MS Word

Why Join Us?

At Huntswood CTC Limited, we're committed to making a positive impact in the lives of our customers. If you're passionate about customer service and fraud prevention, and want to join a team that shares your values, we'd love to hear from you.

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