Customer Service Representative

4 weeks ago


Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

About the Role

We are seeking a Customer Service Representative to join our team at Yorkshire Building Society. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences through various channels, including telephony, admin, and online platforms.

Key Responsibilities:

  • Manage customer needs through multiple channels, promoting digital engagement and resolving queries efficiently.
  • Handle calls with service levels, taking ownership of delivering a compliant and efficient service.
  • Resolve customer queries via multiple channels, aiming to resolve at first point of contact where possible.
  • Be committed to our digital programme, contributing to the development of our digital services.

About You

We are looking for an empathetic, confident communicator with excellent attention to detail and adaptability. You will be comfortable using a range of digital and IT tools, including Microsoft, and enjoy problem-solving with a flexible approach to serving customers.

What We Offer

We offer a range of flexible working options, 33 days holiday inclusive of bank holidays, and the option to purchase more. You will also have 31 hours of paid leave each year to get involved with purposeful and skills-based activities. At Yorkshire Building Society, we care about people and want you to feel respected and valued.



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