Mortgage Customer Service Representative

4 weeks ago


Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

About the Role

As a Mortgage Customer Service Representative at Yorkshire Building Society, you will be the first point of contact for our customers, providing exceptional support and guidance throughout their mortgage journey. Your role will be pivotal in ensuring our customers have a seamless and enjoyable experience with our society.

Key Responsibilities

  • Support new and existing customers through various channels, including telephony and digital platforms.
  • Handle a range of customer scenarios, from helping first-time homebuyers to assisting existing customers with their mortgage needs.
  • Conduct thorough eligibility and affordability checks, working closely with our Mortgage Advisors to deliver a seamless customer experience.

Career Development

We are committed to helping our colleagues grow and develop their skills. Within our organisation, there are opportunities to advance both within the business and specific departments. We have supported many colleagues in pursuing their CeMAP qualification, and some have gone on to become successful Mortgage Advisers.

About You

We are looking for passionate individuals who are dedicated to delivering exceptional customer service. You will be working in a fast-paced environment, so the successful applicant will need to be able to work in an agile manner.

Requirements

  • Previous experience of working in a telephony-based environment or ability to demonstrate telephony skills.
  • Excellent verbal and listening skills.
  • Previous experience of building positive relationships with colleagues and customers.
  • Knowledge of Microsoft systems.

About Us

At Yorkshire Building Society, we are a member-owned organisation that cares about people. We offer a range of flexible working options, a comprehensive benefits package, and opportunities for career development. We are passionate about creating an inclusive environment where everyone feels welcome and valued.



  • Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

    About the RoleAs a Mortgage Customer Service Representative at Yorkshire Building Society, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. Your role will involve handling inbound calls, emails, and other customer inquiries, ensuring that our customers receive the best possible...


  • Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

    About the RoleAs a Mortgage Customer Service Representative at Yorkshire Building Society, you will be the first point of contact for our customers, providing exceptional service and support through various channels. Your primary goal will be to deliver a seamless customer journey, ensuring our members have a positive and joyful experience.The role...


  • Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

    About the Role Avoid a long and stressful journey for our mortgage customers by joining our dynamic team! As a Mortgage Customer Service Representative, you'll be the first point of contact in our telephony team, taking inbound calls from new and existing mortgage customers. Your purpose is to provide real help with real lives, making a positive and joyful...


  • Bradford, Bradford, United Kingdom WHSmith Full time

    Job DescriptionCustomer Service RepresentativeAs a Customer Service Representative at WHSmith, you will be the face of our business, providing exceptional customer service to all customers. You will be responsible for managing queues and ensuring that customers can access the services they need quickly and simply.Key Responsibilities:Deliver exceptional...


  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Customer Service RepresentativeAt Yorkshire Water, we are seeking a skilled Customer Service Representative to join our team in the Collections Department. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving customer inquiries, and ensuring timely and accurate resolution of customer issues.Key...


  • Bradford, Bradford, United Kingdom Yorkshire Water Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Yorkshire Water. As a Collections Advisor, you will be responsible for answering incoming telephone calls from customers across the Yorkshire region.Key Responsibilities:Provide professional, high-quality service to customersDeal with customer...


  • Bradford, Bradford, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We are seeking a Customer Service Representative to deliver excellent service and support to our customers. The ideal candidate will be able to engage with customers, participate in operational workflow, and collaborate with team members to meet and exceed goals.Key Responsibilities:Provide service and support to customers.Participate in all aspects of the...


  • Bradford, Bradford, United Kingdom beBee Professionals Full time £25,000 - £35,000

    We're looking for talented individuals to join our team as Customer Service Representatives at beBee Professionals in Bradford. As a key member of our team, you'll be responsible for delivering exceptional customer service and contributing to our operational success.Key Responsibilities:Engage with customers to provide support and service.Participate in all...


  • Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Bradford, United Kingdom. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to handle high-volume queries while maintaining attention to detail.Key Responsibilities:Respond to customer inquiries via...


  • Bradford, Bradford, United Kingdom SkillsHouse Bradford Full time

    Job Role OverviewAt SkillsHouse Bradford, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will play a pivotal role in delivering exceptional service experiences for our customers.Main Responsibilities• Greet customers warmly and provide...


  • Bradford, Bradford, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking a Customer Service Representative to provide excellent service and resolve queries in a timely manner at beBee Professionals in Bradford, United Kingdom.Key Responsibilities:Handle incoming calls, emails, and chat queries from customers.Provide accurate information regarding products and services.Resolve customer issues efficiently and...


  • Bradford, Bradford, United Kingdom Clydesdale Bank plc Full time

    Customer Consultant RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Consultant. As a key member of our Stores Network, you will be responsible for delivering exceptional customer service and providing guidance on our digital services.Key Responsibilities:Welcoming customers to the Store and providing a...


  • Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Yorkshire Building Society. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences through various channels, including telephony, admin, and online platforms.Key Responsibilities:Manage customer needs through...


  • Bradford, Bradford, United Kingdom beBee Professionals Full time £20,000 - £25,000

    beBee Professionals is seeking a Customer Service Representative to join our dynamic team in Bradford, United Kingdom. The successful candidate will possess excellent communication and interpersonal skills, with the ability to work in a fast-paced retail environment.Key Responsibilities:Greet and assist customers with product selection, providing expert...


  • Bradford, Bradford, United Kingdom SkillsHouse Bradford Full time

    Job SummaryAt SkillsHouse Bradford, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our restaurant team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest standards of service.Main ResponsibilitiesGreet customers warmly...


  • Bradford, Bradford, United Kingdom SkillsHouse Bradford Full time

    Job Role OverviewAt SkillsHouse Bradford, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll play a pivotal role in delivering exceptional service experiences for our customers.Main Responsibilities Greet customers warmly and provide a positive first impression. Assist customers with...


  • Bradford, Bradford, United Kingdom Lime Search & Select Ltd Full time

    We are seeking a highly skilled Administrative Support for Mortgage Advisors to join our team at Lime People Search & Select Ltd. As an experienced administrative professional, you will provide vital support to our mortgage advisors, ensuring seamless day-to-day operations.Your key responsibilities will include preparing reports, maintaining accurate...


  • Bradford, Bradford, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at Tesco in Bradford Extra. As a Customer Service Representative, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers. You will work closely with colleagues to achieve excellent customer satisfaction and...


  • Bradford, Bradford, United Kingdom The Entertainer Full time

    About the RoleWe are seeking a Sales and Customer Service Representative to join our team. As a Sales Assistant, you will be working in a fast-paced retail environment, providing outstanding customer service and supporting the sales team.Key ResponsibilitiesDeliver exceptional customer service to all customers.Support the sales team in achieving sales...


  • Bradford, Bradford, United Kingdom Lime Search & Select Ltd Full time

    The Mortgage & Protection Administrator will provide administrative support to the Mortgage Advisers, including preparing reports, scheduling client appointments, and updating work-related tasks.Key responsibilities include preparing client packs, researching applications, and maintaining client files according to company guidelines.The successful candidate...