Mortgage Customer Service Representative
4 weeks ago
About the Role
As a Mortgage Customer Service Representative at Yorkshire Building Society, you will be the first point of contact for our customers, providing exceptional support and guidance throughout their mortgage journey. Your role will be pivotal in ensuring our customers have a seamless and enjoyable experience with our society.
Key Responsibilities
- Support new and existing customers through various channels, including telephony and digital platforms.
- Handle a range of customer scenarios, from helping first-time homebuyers to assisting existing customers with their mortgage needs.
- Conduct thorough eligibility and affordability checks, working closely with our Mortgage Advisors to deliver a seamless customer experience.
Career Development
We are committed to helping our colleagues grow and develop their skills. Within our organisation, there are opportunities to advance both within the business and specific departments. We have supported many colleagues in pursuing their CeMAP qualification, and some have gone on to become successful Mortgage Advisers.
About You
We are looking for passionate individuals who are dedicated to delivering exceptional customer service. You will be working in a fast-paced environment, so the successful applicant will need to be able to work in an agile manner.
Requirements
- Previous experience of working in a telephony-based environment or ability to demonstrate telephony skills.
- Excellent verbal and listening skills.
- Previous experience of building positive relationships with colleagues and customers.
- Knowledge of Microsoft systems.
About Us
At Yorkshire Building Society, we are a member-owned organisation that cares about people. We offer a range of flexible working options, a comprehensive benefits package, and opportunities for career development. We are passionate about creating an inclusive environment where everyone feels welcome and valued.
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