Customer Service Representative
4 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Yorkshire Water. As a Collections Advisor, you will be responsible for answering incoming telephone calls from customers across the Yorkshire region.
Key Responsibilities:
- Provide professional, high-quality service to customers
- Deal with customer enquiries quickly and accurately
- Use influencing and negotiation skills to agree realistic payment plans
- Identify the best call resolution for both the customer and Yorkshire Water
What We Offer:
- Hybrid working environment
- 25 days holiday plus bank holidays
- Superb 5-week training programme
- Access to Myoffers Portal – Discounts/vouchers for top retailers
- Occupational Health team to look after your wellbeing
About Yorkshire Water:
We care passionately about the environments and communities in which we work. Our customers are at the heart of what we do and how we do things. We work best as a company to deliver this when we work together – team work, creativity, enthusiasm and passion are inherent within our 3000 people who work 24/7 365 days a year to keep Yorkshire's water flowing.
Equality, Diversity and Inclusion:
We believe that everyone should be treated with respect. We welcome applications from all individuals, regardless of gender, marital status, parental status, sexual orientation, race, colour, ethnic or national origin, disability, age, religion or belief and trade union membership.
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