Mortgage Customer Service Representative

5 days ago

Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

About the Role

Avoid a long and stressful journey for our mortgage customers by joining our dynamic team

As a Mortgage Customer Service Representative, you'll be the first point of contact in our telephony team, taking inbound calls from new and existing mortgage customers. Your purpose is to provide real help with real lives, making a positive and joyful experience for all our customers.

The role responsibilities will include:

  • Supporting new and existing customers through various channels, such as telephony and digital.
  • Handling a variety of scenarios from our customers, including helping them purchase their first home or assisting existing customers with securing a new rate.
  • Completing full eligibility and affordability checks and working collaboratively with our Mortgage Advisors to ensure a seamless customer journey.

Career development is a priority for us, and we take pride in assisting our colleagues on their personal growth paths. Within our organisation, there are opportunities to advance both within the business and specific departments.

Please note that the initial training period will require full-time attendance in the office. However, this role offers hybrid working once you're fully competent in the role, with a requirement to be in the office 2-3 days a week.

About You

We're looking for passionate individuals who are committed to delivering an exceptional customer service experience. You'll be working in a fast-paced environment, so the successful applicant will need to have the ability to work in an agile manner.

You'll also need to have:

  • Previous experience working in a telephony-based environment or the ability to demonstrate telephony skills.
  • Excellent verbal and listening skills.
  • Previous experience building positive relationships with colleagues and customers.
  • Knowledge of Microsoft systems.

About Us

At YBS, we're a society, not a company, so our focus is on our members and the community. We care about people and want to make a positive difference in their lives.

Flexibility

We offer flexible working options without unsocial hours, allowing you to find a healthy work-life balance. Whether it's finishing early for an appointment or fitting in studies and hobbies around your working hours, we can help make it work for you.

Development

We want you to feel challenged and develop your skills in your career journey. From day one, we'll set you up for success with a brilliant induction and full training plan.

Inclusivity

We're passionate about creating an inclusive environment where everyone feels welcome and valued. If you'll go the extra mile to help our members, you'll fit right in.

About Our Benefits

We offer fantastic rewards that you can enjoy in and out of work, including:

  • Holiday
  • Bonus
  • Pension
  • Healthcare
  • My Benefits

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