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Customer Service Representative
1 month ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Yorkshire Building Society. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences through various channels, including telephony, admin, and online platforms.
Key Responsibilities- Manage customer needs through multiple channels, promoting digital engagement and resolving queries efficiently.
- Handle calls with service levels, taking ownership of delivering a compliant and efficient service.
- Resolve customer queries via multiple channels, aiming to resolve at first point of contact where possible.
- Be committed to our digital programme, contributing to the development of our digital service.
We are looking for an individual who is an empathetic, confident communicator with excellent attention to detail and adaptability. You will be comfortable using a range of digital and IT tools, including Microsoft, and enjoy problem-solving with a flexible approach to serving customers.
What We OfferWe offer a range of flexible working options, 33 days holiday inclusive of bank holidays, and the option to purchase more. We are passionate about creating an inclusive environment where everyone feels welcome and valued. You will have 31 hours of paid leave each year to get involved with purposeful and skills-based activities.
We are a purpose-led business, and if you share our values, we want to hear from you. We are committed to helping you develop your skills and move ahead in your career journey. Our tailor-made onboarding journey will provide you with the support and training you need to succeed in your role.