Customer Service Representative

2 months ago


Bradford, Bradford, United Kingdom Yorkshire Building Society Full time

About the Role

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Yorkshire Building Society. As a key member of our Customer Support Team, you will be responsible for delivering exceptional customer experiences through personalized service, proactive issue resolution, and effective communication.

Key Responsibilities

  • Manage customer inquiries and concerns through various channels, including phone, email, and online platforms.
  • Provide timely and accurate responses to customer queries, ensuring a high level of customer satisfaction.
  • Work collaboratively with internal stakeholders to resolve complex customer issues and improve overall customer experience.
  • Stay up-to-date with product and service knowledge to effectively address customer questions and concerns.

About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. To be successful in this role, you will need:

  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Proficiency in using digital tools and platforms to manage customer interactions and resolve issues.

What We Offer

As a Customer Service Representative at Yorkshire Building Society, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer experiences. We offer a range of benefits, including:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Flexible working arrangements, including remote work options.
  • Recognition and rewards for outstanding performance.

About Us

Yorkshire Building Society is a member-owned building society, dedicated to providing exceptional service to our members. We are committed to creating a positive and inclusive work environment, where our employees feel valued and supported. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this role.



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