Senior Customer Experience Lead
1 day ago
We are seeking a highly skilled Senior Customer Experience Lead to join our team at Equals One Ltd. The successful candidate will be responsible for delivering exceptional customer experiences, ensuring seamless service delivery, and driving business growth.
This is a 12-month fixed-term contract, providing maternity cover for our current Client Services Manager role. As a hybrid working arrangement, you will split your time between our Bromsgrove office and remote work.
The salary range for this position is £22,000 - £26,000 per annum, commensurate with experience.
About the Role
As a key member of our team, you will be responsible for:
- Developing and implementing strategies to improve customer satisfaction and loyalty;
- Providing exceptional customer service through effective communication and problem-solving skills;
- Maintaining accurate records and reports to ensure data-driven decision-making.
About Us
At Equals One Ltd, we are committed to revolutionising health and safety compliance solutions. Our mission is to empower businesses to foster compliance, resilience, and success.
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