Neighbourhood Housing Lead
3 days ago
Job Summary:
We are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team at L&Q. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust with our community.
Key Responsibilities:
- Support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Develop and maintain strong relationships with residents, colleagues, and stakeholders to achieve the best outcomes for residents.
- Problem solve and demonstrate grit and determination to keep promises to residents.
- Manage a complex workload, prioritize tasks, and meet deadlines while adhering to important standards.
- Engage with a diverse customer base, manage stakeholders, and drive results-oriented initiatives.
Requirements:
- Previous experience in a customer-facing role, preferably in housing management or a related field.
- Excellent communication, problem-solving, and time management skills.
- Ability to drive and have access to a car for work.
- Strong family-friendly policies, committed learning and development, and a competitive annual salary and staff benefits package.
About L&Q:
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of. Our vision is that everyone has a quality home they can afford.
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