Contractor Liaison Officer
3 days ago
Job Summary:
We are seeking a highly skilled and proactive Resident Liaison Officer to join our team at Howells Solutions Limited, delivering Planned Works in Social Housing. The successful candidate will be responsible for preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.
Key Responsibilities:
- Working on planned maintenance projects to ensure seamless delivery
- Collaborating with the Decent Homes programme to drive excellence in social housing
- Providing exceptional customer service to tenants, including pre-entry visits and company inductions
- Collecting tenancy agreement/approval forms and maintaining accurate records
- Visiting tenants in their homes to advise them on work schedules and progress
- Acting as the main point of contact for tenants, addressing any problems or queries they may have
- Establishing and maintaining strong relationships with neighbourhood housing associations
- Visiting properties under refurbishment to advise potential tenants on completion dates
- Attending and chairing tenant forum meetings to keep tenants informed of works being carried out
Requirements:
- Full clean driving licence with own vehicle
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and conflict resolution skills
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resident liaison officer
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Resident Liaison Officer
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Slough, Slough, United Kingdom Howells Recruitment Full timeJob Title: Resident Liaison Officer - Social Housing Planned Works SpecialistCompany: Howells RecruitmentJob Type: Full-time, 12 months Fixed Term ContractSalary: £25,000 - £31,000 per annum + car allowance OR company vehicleWe are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team...
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Resident Liaison Officer
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Slough, Slough, United Kingdom Howells Recruitment Full timeJob Title: Resident Liaison Officer - Social Housing Planned Works SpecialistCompany: Howells RecruitmentJob Type: Full-time, 12 months Fixed Term ContractSalary: £25,000 - £31,000 per annum + car allowance OR company vehicleWe are working with a leading main contractor to find a successful and proactive Resident Liaison Officer to join their team...
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Customer Service Liaison
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Resident Liaison Officer
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Slough, Slough, United Kingdom Wates Group Full timeJob SummaryWe are seeking an experienced Resident Liaison Officer to join our team at Wates Group. As a key member of our Planned Maintenance division, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key ResponsibilitiesEstablish and manage the Tenant/Customer/Resident Liaison Service across multiple...
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Resident Liaison Officer
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Slough, Slough, United Kingdom Wates Group Full timeJob SummaryWe are seeking an experienced Resident Liaison Officer to join our team at Wates Group. As a key member of our Planned Maintenance division, you will be responsible for delivering exceptional customer service to our residents across multiple sites.Key ResponsibilitiesEstablish and manage the Tenant/Customer/Resident Liaison Service across multiple...
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