Contractor Liaison Officer

3 days ago


Slough, Slough, United Kingdom Howells Solutions Limited Full time

Job Summary:

We are seeking a highly skilled and proactive Resident Liaison Officer to join our team at Howells Solutions Limited, delivering Planned Works in Social Housing. The successful candidate will be responsible for preventing and limiting dissatisfaction, resolving complaints and queries quickly and efficiently.

Key Responsibilities:

  • Working on planned maintenance projects to ensure seamless delivery
  • Collaborating with the Decent Homes programme to drive excellence in social housing
  • Providing exceptional customer service to tenants, including pre-entry visits and company inductions
  • Collecting tenancy agreement/approval forms and maintaining accurate records
  • Visiting tenants in their homes to advise them on work schedules and progress
  • Acting as the main point of contact for tenants, addressing any problems or queries they may have
  • Establishing and maintaining strong relationships with neighbourhood housing associations
  • Visiting properties under refurbishment to advise potential tenants on completion dates
  • Attending and chairing tenant forum meetings to keep tenants informed of works being carried out

Requirements:

  • Full clean driving licence with own vehicle
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and conflict resolution skills


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