Service Manager

2 days ago

Slough, Slough, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking an experienced and dedicated Service Manager to join our Domestic Abuse Services team at Hestia Housing Support. As a Service Manager, you will play a crucial role in leading our team to deliver high-quality services to victim/survivors of domestic abuse.

Key Responsibilities
  • Team Leadership: Create and lead a high-performing team to achieve individual and service outcomes.
  • Service Development: Maintain up-to-date knowledge of relevant legislation and policy, including GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, housing-related support, Mental Health services, and Hestia policies and procedures.
  • Communication and Relationship Building: Develop effective relationships with teams, individuals, and service users, and communicate confidently and effectively to a wide range of audiences.
  • Service Delivery: Ensure that the service and all members of the team understand and have a strong focus on Hestia's safeguarding procedures and legislations, and deliver co-produced services that are outcome-based and person-centered.
  • Resource Management: Manage and show accountability for service resources, including recruitment, retention, and induction, budgetary control, disciplinary and grievance processes, arrears and voids management, and service performance data.
  • Wellbeing and Resilience: Use strategies and tools to build self-resilience, maintain wellbeing, and deliver to workload requirements.
  • Organisational Commitment: Ensure that the organisation's strategies are met and policies, procedures, and values are adhered to in all matters of service delivery.
About Hestia Housing Support

Hestia Housing Support is a leading provider of housing and support services for vulnerable individuals and families. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent, and experiences that different people and communities bring to our organisation.

We are a disability confident employer and offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role. We also provide reasonable adjustments during the selection and interview process and throughout your employment with us.

We are committed to safeguarding and promoting the welfare of adults, children, and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

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