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Service Manager

2 months ago

Slough, Slough, United Kingdom Hestia Housing Support Full time
About the Role

We are seeking an experienced Service Manager to lead our Domestic Abuse Service at Hestia Housing Support. As a key member of our team, you will play a crucial role in delivering high-quality support services to individuals experiencing domestic abuse.

Key Responsibilities
  • Lead a high-performing team to achieve individual and service outcomes
  • Maintain up-to-date knowledge of relevant legislation and policy, ensuring compliance with GDPR, Safeguarding Adults and Children, Health and Safety, Care Act, and Hestia policies and procedures
  • Develop effective relationships with teams, individuals, and service users, ensuring strong communication skills
  • Ensure the service and team understand and adhere to Hestia's safeguarding procedures and legislations
  • Record and share service and client information in line with policy, legislation, and good practice
  • Deliver co-produced services that are outcome-based and person-centered
  • Support others to challenge discrimination and exclusion in ways that achieve change
  • Deliver services that are safe, complying with relevant health and safety policies and legislation
  • Ensure a commitment to personal development through self-reflection, supervision, and performance management
  • Manage and show accountability for service resources, including recruitment, retention, and induction, disciplinary and grievance processes, arrears and voids management, and service performance data
  • Ensure the organisation's strategies are met and policies, procedures, and values are adhered to in all matters of service delivery
Requirements
  • Ability to lead and motivate a team based across various premises to achieve service outcomes
  • Demonstrable experience of managing accommodation-based support services for clients with complex and challenging mental health issues
  • Knowledge of methods for assessing, formulating, implementing, recording, reviewing, and auditing service users' support and safety assessment plans
  • Excellent knowledge of Health and Safety legislation and its implementation in practice
  • Manage all elements of service performance related to contract requirements, including analysis of KPIs, outcomes, and user experience measures
  • Lead on the development and implementation of the service's annual Business Plans
  • Numerate and literate with the ability to interrogate budgets, data, and produce reports
  • Able to confidently use a range of IT packages, including MS Office and databases
  • Good understanding of housing management and the ability to manage arrears, voids, health and safety, and property standards
  • An understanding of co-production and the ability to ensure the service is delivered in partnership with service users
  • Experience of recruitment, induction, supervision, appraisal, training, disciplinary action, and grievance issues