Senior Housing Management Specialist

1 day ago

Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

Role Overview

We are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. As a Senior Contract Management Officer, you will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.

Key Responsibilities

  • Provide a comprehensive housing management service, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking and delivery of communal services and tenancy support visits.
  • Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager.
  • Ensure that all complaints, incidents of ASB and harassment are investigated and dealt with in accordance with policies and procedures.
  • Assist in developing annual service plans and programs of work for Housing teams.
  • Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures and levels of delegated authority and audit requirements and take action when discrepancies occur.
  • Participate in the delivery of an out of hours service, undertake temporary relief emergency cover including participation in the emergency plan.
  • Work in partnership with key stakeholders and represent the council on key groups when necessary.

Requirements

  • Extensive experience in Housing.
  • Experience of managing and prioritising own workload and ability to work effectively as part of a team.
  • Excellent verbal communication and presentation skills.
  • Knowledge of legal enforcement proceedings via the County Court.
  • Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners' management.
  • Great problem solving abilities.
  • Full UK Driving Licence and access to a vehicle.

Salary and Benefits

The salary for this role is £19.31 per hour (PAYE equivalent) or £20.18 per hour (LTD company rate).

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