Senior Housing Manager

4 weeks ago

Slough, Slough, United Kingdom Carrington Blake Recruitment Full time

Main Purpose:

To deliver exceptional housing management services to our customers, ensuring high operational performance and continuous improvement. This role involves providing neighbourhood services that meet residents' expectations and offering opportunities for them to influence service delivery.

Key Responsibilities:

  1. Estate management, including property maintenance and repairs.
  2. New tenant visits and tenancy sign-up processes.
  3. Tenancy verification and fraud prevention measures.
  4. Requesting responsive maintenance services.
  5. Addressing anti-social behaviour incidents.

Financial Responsibilities:

Responsible for estate management expenditure, supporting the delivery of the annual housing capital and environmental improvements programme, administering and collecting recharges, and supporting the Rent Recovery section.

Main Accountabilities:

  1. To provide a comprehensive housing management service within a specified geographic area, dealing with breaches of tenancy/leaseholder agreements, estate management/monitoring, anti-social behaviour, caretaking, and delivery of communal services and tenancy support visits.
  2. Deliver against an agreed improvement plan for the assigned area in consultation with residents and help deliver the corporate objectives. The plan should reflect the needs of the area with reference to the profile of residents and the physical characteristics.
  3. Ensure the housing management and environmental services provided to residents are coordinated and of an excellent standard, conforming to relevant statutory requirements and best practice.
  4. Deliver housing services that are inclusive and accessible to our vulnerable customers.
  5. Ensure that all complaints, incidents of ASB, and harassment are investigated and dealt with in accordance with Slough policies and procedures.
  6. Identify opportunities for service improvements and make recommendations to the Neighbourhood Lead/Neighbourhood Manager. Ensure changes are introduced and implemented effectively and efficiently in the area.
  7. Support a variety of inclusive and effective customer involvement opportunities in the area linked to the national customer influencing strategy.
  8. Ensure residents have the opportunity to influence and shape policies, service delivery, standards, and scrutinise performance.
  9. Support Slough strategy in the local area and contribute to wider improvement projects as requested by the Neighbourhood Lead and Neighbourhood Manager.
  10. Ensure compliance with, and promotion of, Slough Health & Safety Management and policies, and ensure housing management equality and diversity services embrace this.
  11. Monitor budgets for which you are responsible within timescales and ensure expenditure is in accordance with budget, procedures, and levels of delegated authority and audit requirements and take action when discrepancies occur.
  12. Participate in the delivery of an out-of-hours service, undertake temporary relief emergency cover, including participation in the emergency plan, attend meetings, participate in working groups, and any other duties commensurate with the level of the post.
  13. To maintain the highest standards of personal and professional behaviour in keeping with the profile of the role inside and outside the organisation.

Umbrella Rate – £25.62

  • Senior Housing Manager

    4 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Neighbourhood OfficerWe are seeking a highly skilled and experienced Senior Neighbourhood Officer to join our team at Service Care Solutions. The successful candidate will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.Key Responsibilities:Provide a comprehensive...

  • Senior Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions. The successful candidate will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.Key ResponsibilitiesProvide a...

  • Senior Housing Management Specialist

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Senior Contract Management OfficerWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. This is a full-time, temporary contract with an initial contract period of 3 months. The role involves a mix of remote working and patch management.Key ResponsibilitiesDeliver excellent housing...

  • Senior Housing Management Specialist

    3 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    Role OverviewWe are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions Ltd. As a Senior Contract Management Officer, you will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.Key ResponsibilitiesProvide a...

  • Senior Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Ltd Full time

    We are seeking a highly skilled and experienced Senior Housing Management Specialist to join our team at Service Care Solutions Ltd. The successful candidate will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.Key ResponsibilitiesProvide a comprehensive housing management...

  • Senior Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Service Care Solutions Full time

    We are seeking a highly skilled and experienced Senior Contract Management Officer to join our team at Service Care Solutions. This is a full-time, temporary contract with an initial contract period of 3 months. The role involves a mix of remote working and patch management, requiring a full UK Driving Licence and access to a vehicle.Key...

  • Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:The role of the Senior Neighbourhood Officer at Novax Recruitment Ltd involves providing a generic housing management function, which includes estate management, new tenant visits, tenancy verification, and addressing anti-social behaviour.Key Responsibilities:Estate ManagementNew Tenant Visits and Tenancy Sign-upTenancy Verification and Fraud...

  • Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job Summary:The role of Senior Neighbourhood Officer at Novax Recruitment Ltd involves providing a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing anti-social behaviour.Key Responsibilities:Estate ManagementNew Tenant Visits and Tenancy Sign-upTenancy Verification and Fraud...

  • Housing Allocations Team Manager

    3 weeks ago

    Slough, Slough, United Kingdom CRA GROUP LIMITED Full time

    Job Summary:We are seeking a skilled and experienced Housing Allocations Team Lead to join our team at CRA GROUP LIMITED.The successful candidate will be responsible for leading the Allocations Team in providing a comprehensive and customer-focused housing allocations service.Key Responsibilities:Line manage the Senior Allocations Officer, Allocations...

  • Housing Management Specialist

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Housing Management SpecialistThe role of a Housing Management Specialist at Novax Recruitment Ltd involves providing a generic housing management function, which includes estate management, new tenant visits, tenancy verification, and addressing anti-social behaviour. The successful candidate will deliver excellent housing management services to our...

  • Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time £25

    pAs a key member of the Neighbourhood Housing team, this role provides a generic housing management function, including tenancy verification and fraud prevention, addressing anti-social behaviour, and delivering excellent housing management services to our customers./ppSignificant experience of working in housing-related roles is essential, as is the ability...

  • Housing Management Specialist

    4 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job SummaryWe are seeking a skilled Housing Management Specialist to join our team at Novax Recruitment Ltd. As a key member of our Neighbourhood Housing team, you will be responsible for providing a generic housing management function, including estate management, new tenant visits, tenancy verification, and addressing anti-social behaviour.Key...

  • Senior Allocations Manager

    4 weeks ago

    Slough, Slough, United Kingdom CRA GROUP LIMITED Full time

    Job Title: Senior Allocations ManagerJob Summary:As a Senior Allocations Manager at CRA GROUP LIMITED, you will be responsible for leading a team of allocations officers in ensuring the legality and suitability of every allocation. You will oversee the social lettings functions of the council, including lettings to SBC stock and nominations to RPs. Your key...

  • Neighbourhood Housing Manager

    4 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Summary:We are seeking a highly skilled Neighbourhood Housing Manager to join our team at Novax Recruitment. As a key member of our Neighbourhood Housing team, you will be responsible for providing excellent housing management services to our customers.Key Responsibilities:Estate ManagementNew tenant visits and tenancy sign upTenancy verification & fraud...

  • Neighbourhood Housing Manager

    4 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Summary:We are seeking a skilled Neighbourhood Housing Manager to join our team at Novax Recruitment. As a key member of our Neighbourhood Housing team, you will be responsible for providing excellent housing management services to our customers, ensuring operational performance is high and continues to improve.Key Responsibilities:Estate ManagementNew...

  • Housing Services Manager

    4 weeks ago

    Slough, Slough, United Kingdom Ackerman Pierce Ltd Full time

    About the Role: Ackerman Pierce Ltd is seeking a dynamic and customer-focused Temporary Accommodation Lead to manage our temporary housing services. As the Temporary Accommodation Lead, you will oversee the provision of temporary housing for individuals who have approached the Council for assistance under homelessness legislation. You'll work closely with...

  • Housing Management Professional

    3 weeks ago

    Slough, Slough, United Kingdom Ackerman Pierce Ltd Full time

    About the Role:We are seeking a highly skilled Housing Management Professional to join our team at Ackerman Pierce Ltd. As a key member of our housing team, you will be responsible for delivering a responsive, efficient, and customer-focused housing management service.Key Responsibilities:To ensure delivery of a high-quality and customer-focused housing...

  • Housing Management Specialist

    3 weeks ago

    Slough, Slough, United Kingdom Novax Recruitment Ltd Full time

    Job SummaryWe are seeking a highly skilled Housing Management Specialist to join our team at Novax Recruitment Ltd. As a key member of our Neighbourhood Housing team, you will be responsible for providing excellent housing management services to our customers.Key ResponsibilitiesEstate Management: You will be responsible for managing and maintaining our...

  • Housing Accommodation Manager

    4 weeks ago

    Slough, Slough, United Kingdom Essential Employment Full time

    Job Summary: We are seeking a skilled Temporary Housing Lead to join our team at Essential Employment. The successful candidate will be responsible for managing the temporary accommodation service, ensuring a high-quality customer-focused experience for those in need of housing advice and assistance.Key Responsibilities:Liaise with internal and external...

  • Senior Allocations Manager

    3 weeks ago

    Slough, Slough, United Kingdom Park Avenue Recruitment Full time

    We are seeking a highly skilled Senior Allocations Manager to lead our Allocations Team. The successful candidate will have a solid understanding of Part 6 of the Housing Act 1996 and a proven ability to manage teams in a fast-paced environment.The ideal candidate will oversee the social housing lettings process, including nominations to both Registered...