Senior Allocations Manager
3 weeks ago
Job Summary:
As a Senior Allocations Manager at CRA GROUP LIMITED, you will be responsible for leading a team of allocations officers in ensuring the legality and suitability of every allocation. You will oversee the social lettings functions of the council, including lettings to SBC stock and nominations to RPs. Your key duties will include delivering a comprehensive, customer-focused, and high-quality housing allocations service, liaising with other sections, departments, and agencies internally and externally in relation to housing needs issues on behalf of home seekers.
Key Responsibilities:
Deliver a comprehensive, customer-focused, and high-quality housing allocations service, liaising with other sections, departments, and agencies internally and externally in relation to housing needs issues on behalf of home seekers.
Provide leadership to the Senior Allocations Officer, Allocations Officers, and Assistant Allocations Officer in supporting those who are in housing need and wish to apply to the housing register, including regular supervisions, team meetings, and briefings.
Be responsible for drafting and managing staff rotas to ensure adequate staffing is in place 5 days a week and ensuring each officer works from the main council offices 2 days per week. Monitoring sickness and holiday leave as per the appropriate processes.
Monitor staff performance and give constructive feedback, recognising and rewarding good performance. To assist the Interim Allocations and Rough Sleeping Lead (IARSL) in addressing performance or other HR-related issues.
Requirements:
Experience of working in a pressurised customer service environment and with vulnerable customers is essential.
NVQ Business Administration Level 3, BTEC, or equivalent or relevant housing qualification is essential.
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