Neighbourhood Housing Lead

2 weeks ago


Slough, Slough, United Kingdom L&Q Full time

About L&Q:

L&Q is a leading charitable housing association and a successful independent social business. We provide high-quality homes and housing services to around 250,000 people across London and the South East.

As a charitable organisation, our role extends beyond providing homes and services. We are a long-term partner in the neighbourhoods where we work, aiming to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and skills academy.

Our vision is to create homes and neighbourhoods that everyone can be proud of, combining our social purpose with commercial drive.

Job Title:

Neighbourhood Housing Lead

Job Summary:

The Neighbourhood Housing Lead will play a key role in supporting the Housing Management team to deliver exceptional service to residents. This includes improving resident satisfaction and trust, building relationships with residents, and problem-solving to meet deadlines.

Key Responsibilities:

  • Support the Housing Management team to deliver consistent service and improve resident satisfaction
  • Build and maintain relationships with residents to understand their needs and concerns
  • Problem-solve and meet deadlines to ensure effective service delivery
  • Engage with a diverse customer base to provide excellent service

Requirements:

  • Excellent communication and relationship-building skills
  • Strong problem-solving abilities and time management skills
  • Previous experience in a similar role and a driving license required

About Our Commitments:

At L&Q, we are committed to developing our employees and providing a supportive work environment. Our benefits include holiday entitlement, a Pension scheme, an Employee Assistance Programme, and non-contributory life assurance.

We are proud to be recognised for our commitment to diversity and equality in the workplace and encourage all employees to support our environmental and social responsibility initiatives.



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