Neighbourhood Housing Lead

2 months ago


Slough, Slough, United Kingdom L&Q Full time

Job Summary:

We are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team at L&Q. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust with our community.

Key Responsibilities:

  • Support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
  • Improve resident satisfaction, build trust, and ensure residents have a home they are happy in.
  • Be the primary relationship holder with residents living in homes on your patch, covering around 500-600 homes.

Requirements:

  • Excellent communication and relationship-building skills.
  • Ability to problem-solve and demonstrate grit and determination.
  • Can-do attitude and motivated by keeping promises to residents.
  • Willing to push boundaries and challenge the business to achieve the best outcomes for residents.
  • Excellent time management skills and ability to manage a complex workload.
  • Stakeholder management and ability to engage with a diverse customer base.
  • Previous experience in a similar role.
  • Ability to drive and have access to a car for work.

What We Offer:

  • Competitive annual salary and staff benefits package.
  • Strong family-friendly policies.
  • Committed Learning & Development.
  • Annual leave starting from 26 days rising to 31 PLUS bank holidays.
  • Excellent Pension Scheme – double contribution up to 6%.
  • Generous non-contributory life assurance.
  • An Employee Assistance Programme.
  • Great places to work certified 2022.
  • Best Workplaces for Women – ranked 23 in the UK.

About L&Q:

L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We house around 250,000 people in more than 100,000 homes, primarily across London and the South East. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.



  • Slough, Slough, United Kingdom L&Q Full time

    Job RoleNeighbourhood Housing LeadWe are looking for a skilled professional to join our Housing Management team as a Neighbourhood Housing Lead. This role involves supporting the team to deliver a reliable, repeatable, and consistent service for residents. The successful candidate will be responsible for building relationships with residents, managing a...


  • Slough, Slough, United Kingdom L&Q Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. This exciting opportunity will enable you to deliver an excellent service for residents and contribute to the success of our organisation.Key ResponsibilitiesSupport the Housing Management team to deliver a reliable,...


  • Slough, Slough, United Kingdom L&Q Full time

    About the RoleWe are seeking a skilled and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. This exciting opportunity will enable you to deliver an excellent service for residents and contribute to the success of our organisation.Key ResponsibilitiesSupport the Housing Management team to deliver a reliable,...


  • Slough, Slough, United Kingdom L&Q Full time

    Exciting Opportunity for a Neighbourhood Housing LeadWe are seeking a highly motivated and customer-focused individual to join our revamped Housing Management Team as a Neighbourhood Housing Lead. This is an excellent opportunity to deliver an exceptional service for residents and contribute to the success of our organisation.About the RoleAs a Neighbourhood...


  • Slough, Slough, United Kingdom L&Q Full time

    Exciting Opportunity for a Neighbourhood Housing LeadWe are seeking a highly motivated and customer-focused individual to join our revamped Housing Management Team as a Neighbourhood Housing Lead. This is an excellent opportunity to deliver an exceptional service for residents and contribute to the success of our organisation.About the RoleAs a Neighbourhood...


  • Slough, Slough, United Kingdom L&Q Full time

    About L&Q:L&Q is a leading charitable housing association and a successful independent social business. We provide high-quality homes and housing services to around 250,000 people across London and the South East.As a charitable organisation, our role extends beyond providing homes and services. We are a long-term partner in the neighbourhoods where we work,...


  • Slough, Slough, United Kingdom L&Q Full time

    About L&Q:L&Q is a leading charitable housing association and a successful independent social business. We provide high-quality homes and housing services to around 250,000 people across London and the South East.As a charitable organisation, our role extends beyond providing homes and services. We are a long-term partner in the neighbourhoods where we work,...


  • Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Summary:We are seeking a highly skilled Neighbourhood Housing Manager to join our team at Novax Recruitment. As a key member of our Neighbourhood Housing team, you will be responsible for providing excellent housing management services to our customers.Key Responsibilities:Estate ManagementNew tenant visits and tenancy sign upTenancy verification & fraud...


  • Slough, Slough, United Kingdom Novax Recruitment Full time

    Job Summary:We are seeking a skilled Neighbourhood Housing Manager to join our team at Novax Recruitment. As a key member of our Neighbourhood Housing team, you will be responsible for providing excellent housing management services to our customers, ensuring operational performance is high and continues to improve.Key Responsibilities:Estate ManagementNew...


  • Slough, Slough, United Kingdom L&Q Full time

    Neighbourhood Housing LeadAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. This is an exciting opportunity to deliver an excellent service for residents and contribute to the success of our organisation.Key ResponsibilitiesSupport the Housing Management team...


  • Slough, Slough, United Kingdom L&Q Full time

    Neighbourhood Housing LeadAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our Housing Management Team as a Neighbourhood Housing Lead. This is an exciting opportunity to deliver an excellent service for residents and contribute to the success of our organisation.Key ResponsibilitiesSupport the Housing Management team...


  • Slough, Slough, United Kingdom L&Q Full time

    Neighbourhood Housing LeadAbout the RoleWe are seeking a skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving satisfaction, and building trust.Key ResponsibilitiesSupport the Housing Management team to...


  • Slough, Slough, United Kingdom L&Q Full time

    Neighbourhood Housing LeadAbout the RoleWe are seeking a skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving satisfaction, and building trust.Key ResponsibilitiesSupport the Housing Management team to...


  • Slough, Slough, United Kingdom L&Q Full time

    About this roleThe Neighbourhood Housing Lead is a key position within our organisation, responsible for delivering an excellent service to residents and helping to build trust and satisfaction.Key responsibilitiesSupport the Housing Management team to deliver a reliable, repeatable, and consistent service.Be the primary relationship holder with residents...


  • Slough, Slough, United Kingdom L&Q Full time

    Role OverviewThe Neighbourhood Housing Lead will be responsible for delivering an excellent service for residents in their designated patch. This role requires a customer-focused team player who can build relationships with residents and colleagues.Key ResponsibilitiesSupport the Housing Management team to deliver a reliable, repeatable, and consistent...


  • Slough, Slough, United Kingdom L&Q Full time

    Job Summary:We are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team at L&Q. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust with our community.Key Responsibilities:Support the Housing...


  • Slough, Slough, United Kingdom L&Q Full time

    Job Summary:We are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team at L&Q. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust with our community.Key Responsibilities:Support the Housing...


  • Slough, Slough, United Kingdom L&Q Full time

    About the RoleWe are seeking a highly motivated and customer-focused Neighbourhood Housing Lead to join our Housing Management Team. As a key member of our team, you will be responsible for delivering an excellent service to residents and contributing to the success of our organisation.Key ResponsibilitiesSupport the Housing Management team to deliver a...


  • Slough, Slough, United Kingdom L&Q Full time

    About the RoleWe are seeking a skilled Neighbourhood Housing Lead to join our Housing Management Team. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving satisfaction, and building trust.Key ResponsibilitiesSupport the Housing Management team to deliver a reliable, repeatable, and consistent...


  • Slough, Slough, United Kingdom Service Care Solutions Full time

    Senior Neighbourhood OfficerWe are seeking a highly skilled and experienced Senior Neighbourhood Officer to join our team at Service Care Solutions. The successful candidate will be responsible for delivering excellent housing management services, ensuring operational performance is high and continues to improve.Key Responsibilities:Provide a comprehensive...