Neighbourhood Housing Lead
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Neighbourhood Housing Lead to join our Housing Management Team at L&Q. As a key member of our team, you will be responsible for delivering an excellent service to residents, improving resident satisfaction, and building trust with our community.
Key Responsibilities:
- Support the Housing Management team to deliver a reliable, repeatable, and consistent service for residents.
- Improve resident satisfaction, build trust, and ensure residents have a home they are happy in.
- Be the primary relationship holder with residents living in homes on your patch, covering around 500-600 homes.
Requirements:
- Excellent communication and relationship-building skills.
- Ability to problem-solve and demonstrate grit and determination.
- Can-do attitude and motivated by keeping promises to residents.
- Willing to push boundaries and challenge the business to achieve the best outcomes for residents.
- Excellent time management skills and ability to manage a complex workload.
- Stakeholder management and ability to engage with a diverse customer base.
- Previous experience in a similar role.
- Ability to drive and have access to a car for work.
What We Offer:
- Competitive annual salary and staff benefits package.
- Strong family-friendly policies.
- Committed Learning & Development.
- Annual leave starting from 26 days rising to 31 PLUS bank holidays.
- Excellent Pension Scheme – double contribution up to 6%.
- Generous non-contributory life assurance.
- An Employee Assistance Programme.
- Great places to work certified 2022.
- Best Workplaces for Women – ranked 23 in the UK.
About L&Q:
L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. We house around 250,000 people in more than 100,000 homes, primarily across London and the South East. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
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