Helpdesk Operations Coordinator

5 days ago


Westhill, Aberdeenshire, United Kingdom Mainstay Industrial Full time
About the Role

Mainstay Industrial is seeking a highly skilled Helpdesk Administrator to join our team. As a Helpdesk Administrator, you will play a crucial role in ensuring the satisfactory performance and further development of all tasks for which you are responsible.

Key Responsibilities
  • Ensure compliance with contractual requirements and support client satisfaction and quality of service.
  • Identify and propose innovations to improve service delivery and ensure company systems are implemented in a manner that fully complies with all legal, qualitative, health, safety, and environmental standards.
  • Deliver works as directed by your line manager to ensure satisfactory quality levels and develop competency levels through a commitment to continuing professional development.
  • Maintain a driving license to remain mobile at all times.
Key Duties
  • Ensure allocated tasks are completed to a high standard and in accordance with the monthly PPM task allocation and clients' requirements.
  • Provide assistance to engineers as required with regards to Planned & Reactive services.
  • Ensure compliance of any contractors on site and monitor RAMS.
  • Monitor and plan handyman duties on various sites.
  • Ensure timesheets and work reports are completed by engineers whilst on site.
  • Report issues raised by client/contractors/Direct Engineers to line manager.
  • Monitor and ensure compliance on Maximo.
  • Induct and supervise Contractors on site.
Requirements
  • Practical experience in a similar role.
  • Understanding of asset management principles and maintenance techniques.
  • Understanding of planned and reactive services.
  • A pro-active attitude.
  • Excellent verbal communication skills and ability to form working relationships.
  • IT proficient in Excel and Word.
  • The ability to form relationships with clients and to exceed customer expectation.
  • Approachable demeanor and a demonstrable commitment to team working through flexible working hours.
  • A knowledge of Health & Safety requirements.
  • A commitment to continuing professional development.
  • Excellent record keeping.
Benefits
  • Salary: £26,250.
  • 35 Days holidays including bank holidays.
  • Hours of work will normally be Monday to Friday: 08:00 - 17:00.


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