MiClub Customer Service Representative
24 hours ago
Golf Recruitment Central is a leading provider of golf club software solutions, serving over 800 clubs and courses across Australia, New Zealand, UK, Singapore, and Hong Kong. We are seeking a highly skilled and customer-focused individual to join our golf systems support team.
Job Summary:
The successful candidate will be responsible for providing exceptional service to our clients, troubleshooting hardware and software issues, and ensuring timely resolution of customer inquiries.
Key Responsibilities:
- Monitor and respond quickly to customer requests via phone, online chat, or email;
- Diagnostics and resolve technical issues with MiClub products, including the MiScore digital golf scoring app;
- Manage detailed ticket information and communicate effectively with customers;
- Employ a logical approach to troubleshooting and provide solutions to customer problems;
- Understand client business objectives and apply expertise to resolve issues efficiently.
Requirements:
- Experience in golf operations, preferably at an on-course golf shop or in golf club administration;
- Knowledge of Australian handicapping system and golf competition types;
- Basic level of knowledge of IT systems – hardware, software, and networking;
- Reliable transport and a current Australian driver's license.
Benefits:
Competitive salary package negotiable up to AU$90,000, flexible working arrangements, and opportunities for professional growth and development.
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