Golf Club Support Specialist
21 hours ago
Golf Systems Support Team Member
We provide software solutions to leading golf clubs and courses across the globe. To enhance our team, we seek a skilled individual with excellent interpersonal skills and a passion for problem-solving.
Knowledge of MiClub products and technical IT skills are advantageous but not necessary. On-the-job training will be provided, allowing us to serve a diverse client base from our strategically located offices in Australia and beyond.
This is a full-time position as part of a 7-day roster that may include regular weekend and after-hours work on a scheduled basis (Tuesday to Saturday). Your primary responsibilities will be:
- Customer Support: Monitor and respond quickly and effectively to customer requests via phone calls, online chats, and emails regarding issues or inquiries about MiClub products.
- Troubleshooting: Diagnose and resolve hardware and software issues.
- Issue Management: Create and maintain detailed ticket information.
- Customer Service: Provide exceptional customer service while employing a logical approach to troubleshooting.
- Client Understanding: Understand clients' business objectives/impacts and apply expertise to timely resolve issues and ensure customer success.
- Task Management: Manage your own tasks and issues as assigned.
A negotiable salary package, commensurate with experience, will be offered. The successful applicant must have permanent Australian work rights, a current driver's license, and reliable transportation.
The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to work independently as well as collaboratively within a team.
A salary of approximately $80,000 per annum is expected, depending on experience.
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