MiClub Solutions Team Member

3 weeks ago


London, Greater London, United Kingdom Golf Recruitment Central Full time

Golf Club Software Solutions Team

As a member of our Golf Systems Support Team, you will play a critical role in providing software solutions to leading golf clubs and courses worldwide. We seek an enthusiastic and skilled individual with excellent interpersonal skills and a passion for problem-solving.

Although knowledge of MiClub products and technical IT skills are advantageous, on-the-job training will be provided to ensure you have the necessary tools to excel in this role. Our offices are strategically located in Australia, allowing us to serve a diverse client base.

This is a full-time position as part of a 7-day roster that may include regular weekend and after-hours work on a scheduled basis (Tuesday to Saturday). Your primary responsibilities will be:

  • Customer Support: Respond promptly to customer requests via phone calls, online chats, and emails regarding issues or inquiries about MiClub products.
  • Troubleshooting: Resolve hardware and software issues efficiently.
  • Issue Management: Maintain accurate and detailed ticket information.
  • Customer Service: Deliver exceptional customer service by applying logical troubleshooting techniques.
  • Client Understanding: Analyze clients' business objectives/impacts and apply expertise to resolve issues effectively.
  • Task Management: Effectively manage your tasks and issues as assigned.

A competitive salary package will be offered based on experience. The successful applicant must hold permanent Australian work rights, a current driver's license, and reliable transportation.

The ideal candidate will possess excellent communication skills, attention to detail, and the ability to work both independently and collaboratively within a team.

A salary of around $85,000 per year is anticipated, contingent upon experience.



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