Residences Front Desk Associate

3 weeks ago

London, Greater London, United Kingdom Hyatt Corporation Full time

About the Residences Receptionist Role

We are seeking a highly skilled and friendly Residences Receptionist to join our team at Park Hyatt London River Thames Residences. As the first point of contact for our residents, you will be responsible for creating positive connections and exceeding their expectations.

Key Responsibilities:

  • Provide exceptional guest service and ensure a warm welcome to our residents and their guests.
  • Manage phone, email, and in-person requests, anticipating resident needs and providing timely solutions.
  • Liase and work closely with other departments such as Housekeeping, Security, and Engineering to ensure seamless operations.
  • Provide residents and their guests with property facilities and local area information, including events and activities.
  • Support with Front Office related activities at the Park Hyatt London River Thames Hotel.

About You:

We are looking for an individual with previous experience in a similar role within hospitality or residential environment. Excellent verbal and written communication skills are essential, as well as a passion for delivering exceptional guest service.

Benefits of the Residences Receptionist Role:

  • 12 complimentary nights a year across Hyatt Hotels worldwide.
  • Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start.
  • Uniform provided and laundered complimentary.
  • Headspace membership and access to our Employee Assistance Programme.
  • 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
  • Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

About Hyatt:

At Hyatt, we care for people so they can be their best. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing guide everything we do. Joining us means you will be part of the ever-growing Hyatt family, which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company.

Join a Team that is Making Travel More Human:

At Hyatt, we believe that hospitality is more than just a job – it's a career for people who care. We are passionate about diversity, equity, and inclusion, and our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

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