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Volunteer Administrator

2 months ago

Romford, Greater London, United Kingdom C2 RECRUITMENT LIMITED Full time
Volunteer Administrator Job Description

We are seeking a highly organized and detail-oriented Volunteer Administrator to join our team at C2 RECRUITMENT LIMITED. As a key member of our People and Culture team, you will play a vital role in supporting the volunteer hub and ensuring the smooth operation of our volunteer services.

Key Responsibilities:

  • Provide administrative support to the Volunteer Services team, including end-to-end recruitment processes and onboarding.
  • Conduct safer recruitment checks and assess when escalation is required to resolve issues or discrepancies.
  • Process reference enquires on an accurate and timely basis.
  • Monitor and deal with queries received into generic Voluntary Services inboxes using professionalism, tact, diplomacy, and awareness of possible need for escalation.
  • First point of contact for team handling calls from workforce that may be confidential and sensitive and where the caller may be upset or distressed.
  • Assess how to respond to the query and provide first-level advice and guidance or referral to another team member.
  • Accurate and timely inputting of information into the HRIS, including checking the information provided and clarifying any additional information required through liaison with departmental managers.
  • Provide basic People advice when responding to and resolving queries.

Requirements:

  • CIPD level 3 or diploma qualification or equivalent level of demonstrable experience in Volunteer Management and/or People functions.
  • An understanding of Equal Opportunities and valuing Diversity.
  • Demonstrable experience of working in a people-orientated function and recruitment delivering high-volume end-to-end recruitment campaigns and supporting managers to develop and implement plans.
  • Comprehensive knowledge and understanding of pre-employment checks and UKBA requirements, sufficient to be a point of escalation for resolution of queries and concerns.
  • Understanding of key voluntary services management and information applicable to the role.
  • Proficient in the use of Microsoft Office, including Word, Excel, PowerPoint, and Outlook, to competently compose letters, reports, Excel spreadsheets/charts, presentations, and data input often within tight time frames.
  • Ability to prioritize and meet deadlines, sustaining medium and long-term priorities.
  • Experience of undertaking compliance audits on recruitment activity, analyzing data, and providing assurance reports to ensure best practice and quality governance.
  • Experience of using computerized and web-based HR information systems, e.g., DBS, HRIS, Learning Management Systems.

Benefits and Working Environment:

  • A friendly, open, and warm team to offer support and guidance.
  • Generous annual leave entitlement starting at 27 days plus Bank Holidays and 1 day birthday leave.
  • Pension scheme and Occupational Sick Pay on commencement.
  • Active Education team providing in-house training and supporting learning opportunities.
  • Free car parking and subsidized restaurant with a good selection available daily.

Please note that a DBS basic disclosure check will be undertaken as part of our pre-employment screening for the successful candidate.