Data Protection Specialist
2 weeks ago
About the Role
We are seeking a highly skilled Data Protection Specialist to join our team at Howden Group Holdings. As a key member of our team, you will be responsible for managing data rights processes, including subject access requests, from start to finish.
Main Responsibilities
- Prepare complaints quality assurance metrics for regular reviews.
- Liaise with the claims department on regular complaint reviews.
- Participate in meetings with third-party administrators and Financial Ombudsman Service reviews.
- Log and respond to subject access requests, maintain and update the log, prepare reports, and liaise with the Data Protection Officer at DUAL.
- Collate data protection metrics to report to the Data Protection Officer on a monthly basis, including data rights and data protection incidents and complaints.
- Identify and escalate high-risk processing that may require a Data Protection Impact Assessment.
- Support the business in improving data protection controls.
- Establish and maintain a Record of Processing Activity.
- Collaborate with the Data Protection Officer to ensure data protection controls are embedded into systems and practices.
- Stay current with emerging data protection risks and trends.
- Ensure all required online and continuing professional development training is completed as required by the business.
Requirements
- Proven experience of managing subject access requests and complaint management/oversight.
- Able to prioritize workloads effectively and work to regulatory deadlines.
- Ability to quickly understand procedural issues and implement changes.
- Able to make quick and precise decisions.
- Good understanding of Financial Conduct Authority regulations.
- Good organization and time management skills.
- Good listening skills.
- Ability to communicate well at all levels both verbally and in writing.
- Able to work under pressure.
- Awareness of market changes and influences that could affect the business.
About Us
At Howden Group Holdings, we value diversity and are looking for individuals who share our values of ambition, integrity, teamwork, personal touch, and compliance. We offer a career that you define, with opportunities for personal development, volunteering, and fundraising for charity. We prioritize our people's well-being and offer a supportive and inclusive work environment.
Our Sustainability Promise
We are committed to becoming an ever-more sustainable group, taking care of our people and the world we live in. We strive to do good business and make a positive impact wherever we can.
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