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Data Protection Specialist

2 months ago

Romford, Greater London, United Kingdom Howden Group Holdings Full time
About the Role

We are seeking a highly skilled Data Protection Specialist to join our team at Howden Group Holdings. As a key member of our operations team, you will be responsible for managing data rights processes, including subject access requests, and supporting the oversight of all complaints in KGM.

Key Responsibilities
  • Prepare complaints quality assurance metrics for regular reviews with senior management and the board.
  • Liaise with the claims department on regular complaint reviews and participate in meetings with third-party administrators and Financial Ombudsman Service reviews.
  • Log and respond to subject access requests, maintain and update the log, prepare reports, and liaise with the Data Protection Officer at DUAL.
  • Collate data protection metrics to report to the Data Protection Officer on a monthly basis, including data rights and data protection incidents and complaints.
  • Identify and escalate high-risk processing that may require a Data Protection Impact Assessment.
  • Support the business in improving data protection controls and establish and maintain a Records of Processing Activity.
  • Collaborate with the Data Protection Officer to ensure data protection controls are embedded into systems and practices.
  • Stay current with emerging data protection risks and trends and ensure all required online and CPD training is completed as required by the business.
  • Participate in ad hoc duties as required to effectively maintain the smooth running of the department.
Requirements
  • Proven experience of managing subject access requests and complaint management/oversight.
  • Able to prioritize workloads effectively and work to regulatory deadlines.
  • Ability to quickly understand procedural issues and implement changes.
  • Able to make quick and precise decisions.
  • Good understanding of FCA regulations.
  • Good organization and time management skills.
  • Good listening skills.
  • Ability to communicate well at all levels both verbally and in writing.
  • Able to work under pressure.
  • Awareness of market changes and influences that could affect the business.
Personal Qualities
  • Computer literate.
  • Good numeric and analytical skills.
  • Strong organizational skills.
  • Approachable.
  • Flexible.
  • Team player.
  • Self-motivated.
  • Positive attitude.
  • Always acts in a professional manner.
  • Ability to work under pressure.
  • Good communication skills both written and oral.
KGM Values
  • Ambition – Drive to succeed and achieve excellence in your role and with KGM Underwriting Services Limited.
  • Integrity – Displays openness and honesty with strong moral principles.
  • Teamwork – Offers support to others and works as part of the team to achieve excellence & success for the team.
  • Personal Touch – Bring your own personality to develop mutually beneficial relationships whilst always remaining professional.
  • Compliant – Understanding of and effective execution of compliance governance & controls including DPA, TCF, Money Laundering.
About Us

At Howden Group Holdings, we value diversity and are looking for individuals who share our values:

  • We support each other, in the small everyday moments and the bigger challenges.
  • We are determined to make a positive difference, at work and beyond.
What We Offer

A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society's greatest challenges.

We know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect – regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

We're on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.