Data Protection Specialist

3 weeks ago

Romford, Greater London, United Kingdom Howden Group Holdings Full time

About the Role

We are seeking a highly skilled Data Protection Specialist to join our team at Howden Group Holdings. As a key member of our operations team, you will be responsible for managing data rights processes, including subject access requests, and supporting the oversight of all complaints in KGM.

Main Responsibilities

  • Prepare complaints quality assurance metrics for regular reviews with senior management and the board.
  • Liaise with the claims department on regular complaint reviews.
  • Participate in meetings with third-party administrators and Financial Ombudsman Service reviews.
  • Log and respond to subject access requests, maintain and update the log, prepare reports, and liaise with the Data Protection Officer at DUAL.
  • Collate data protection metrics to report to the Data Protection Officer on a monthly basis, including data rights and data protection incidents and complaints.
  • Identify and escalate high-risk processing that may require a Data Protection Impact Assessment.
  • Support the business in improving data protection controls.
  • Establish and maintain a Records of Processing Activity.
  • Collaborate with the Data Protection Officer to ensure data protection controls are embedded into systems and practices.
  • Stay current with emerging data protection risks and trends.
  • Ensure all required online and CPD training is completed as required by the business.
  • Participate in ad hoc duties as required to effectively maintain the smooth running of the department.

Requirements

  • Proven experience of managing SARs and complaint management/oversight.
  • Able to prioritize workloads effectively and work to regulatory deadlines.
  • Ability to quickly understand procedural issues and implement changes.
  • Able to make quick and precise decisions.
  • Good understanding of FCA regulations.
  • Good organization and time management skills.
  • Good listening skills.
  • Ability to communicate well at all levels both verbally and in writing.
  • Able to work under pressure.
  • Awareness of market changes and influences that could affect the business.

Personal Qualities

  • Computer literate.
  • Good numeric and analytical skills.
  • Strong organizational skills.
  • Approachable.
  • Flexible.
  • Team Player.
  • Self-motivated.
  • Positive attitude.
  • Always acts in a professional manner.
  • Ability to work under pressure.
  • Good communication skills both written and oral.

KGM Values

  • Ambition – Drive to succeed and achieve excellence in your role and with KGM Underwriting Services Limited.
  • Integrity – Displays openness and honesty with strong moral principles.
  • Teamwork – Offers support to others and works as part of the team to achieve excellence & success for the team.
  • Personal Touch – Bring your own personality to develop mutually beneficial relationships whilst always remaining professional.
  • Compliant - Understanding of and effective execution of compliance governance & controls including DPA, TCF, Money Laundering.

About Us

At Howden Group Holdings, we value diversity and are committed to creating an inclusive culture where everyone feels valued and respected. We believe that our people are our greatest asset and are passionate about empowering them to make a real difference in the company.

What We Offer

A career that you define, with opportunities to develop your skills and expertise in a supportive and collaborative environment. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.

Diversity and Inclusion

We are an equal opportunities employer and welcome applications from all qualified candidates, regardless of age, disability, race, religion or belief, gender, sexual orientation, marital status, or family circumstances.

Sustainability Promise

We are committed to taking care of our people and the world we live in, and to doing good business that makes a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world.

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