Social Housing Liaison Specialist
2 weeks ago
We are seeking a motivated and organized Customer Service Representative to join our team in a Social Housing Liaison Specialist role.
About the CompanyBuild Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.
Job DescriptionThis is a fantastic opportunity to work in a growing business within the social housing industry. As a Resident Engagement Officer, you will be responsible for maintaining effective communication with residents in social housing properties during construction projects.
Key Responsibilities- Communicating with residents regarding access, work delays, and changes in project scope.
- Responding to residents' questions and concerns through email, phone, or in-person home visits.
- Collaborating with the Foreperson to discuss upcoming construction activities.
- Recording and tracking KPIs to measure project success.
- Developing and maintaining positive relationships with residents to ensure project progression.
To be successful in this role, you will need:
- Strong interpersonal skills and experience in customer service.
- Excellent verbal and written communication skills.
- Ability to work effectively with people from diverse backgrounds.
- Flexible and adaptable, with strong organizational and time management skills.
- BASIC KNOWLEDGE OF IT SYSTEMS AND SOFTWARE IS REQUIRED.
$25,000 - $27,500 per year, plus company van and fuel card.
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