Neighbourhood Officer

5 months ago

StainesuponThames, United Kingdom A2Dominion Housing Group Ltd. Full time

**Neighbourhood Manager**
**Salary: £32,652 - £35,000**
**Location: Staines / Hybrid**
**Contract: Permanent, 35 hours per week**

**About us**
We’re a UK housing association committed to a new vision - providing homes people love to live in.

With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable, and private rent, specialist housing services, as well as homes for sale and shared ownership.

Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.

We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

**Role Overview**
We’re searching for a **Neighbourhood Manager** to join our friendly and hard-working team at A2Dominion. As a key member of the Homes and Communities department, you will be managing tenancies in accordance with policies, procedures, and targets.

**Key responsibilities**:

- Manage a designated portfolio of properties within assigned neighbourhoods, ensuring that all properties are well-maintained and comply with relevant health and safety regulations.
- To carry out and monitor regular estate inspections, tenancy audits and ensure accurate records are maintained.
- Act as a point of contact for residents, responding promptly to queries, concerns and complaints in a professional and empathetic manner.
- Ensure the tenancy management objectives and key performance indicators are achieved.
- Delivering a strong financial performance by working collaboratively with the service charge team to ensure production of accurate and transparent service charge estimates and in-year block management.
- To build relationships and work with both internal and external stakeholders of A2Dominion
- Ensure IT systems are regularly updated, and effective manual record systems are maintained.
- To attend and represent A2Dominion at court, external meetings, case conferences, forums, and evictions.

**More about you**
- Full UK driving licence and access to own vehicle for work use (essential)
- Experience of working with vulnerable people and community groups
- Knowledge of housing law and housing management issues, welfare benefits and financial inclusion
- Experience of problem solving for customers and understanding customer needs
- Experience of delivering front line (customer facing) services
- Educated to GCSE level or equivalent in Maths and English (Grades A*- C)

**Choosing us is easy**

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

- 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service
- Up to 8% contributory pension
- Flexible working
- Investment in your learning and development

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.

Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.

**A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will**:

- actively look to attract and recruit disabled people
- provide a fully inclusive and accessible recruitment process
- offer an interview to disabled applicants who meet the minimum criteria for the job
- be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job
- make reasonable adjustments as required

**Meeting the role requirements**

**A2Dominion is proud to be a family friendly employer**

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”

**Job Types**: Full-time, Permanent

Pay: £32,652.00-£35,000.00 per year

**Benefits**:

- Company events
- Company pension
- Language training provided
- Work from home

Flexible Language Requirement:

- English not required

Schedule:

- Monday to Friday
- No weekends

Licence/Certification:

- Driving Licence and access to own vehicle (required)

Work Location: H

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