Administrative Onboarding Coordinator

3 weeks ago


Bootle, Sefton, United Kingdom Total Training Provision Full time

Role Overview

We are seeking an Administrative Onboarding Coordinator to join our team at Total Training Provision. As a key member of our staff, you will play a crucial role in the onboarding process for learners and employers onto qualifications using our online learning platform.

About the Role

The successful candidate will be responsible for the day-to-day administration of the onboarding process, including employer and learner liaison, eligibility assessment, and initial interviewing of prospective learners. You will also be required to maintain records, periodically report on onboarding status, and coordinate pipeline activities.

Key Responsibilities

  • Support all learner enrolment activities
  • Conducting enrolment activities with accurate completion of funding paperwork
  • Pipeline Coordination – maintain records and periodically report on onboarding status of all prospective learners
  • Manage own diary, plan any travel time and update on changes that may impact future appointments
  • Supporting induction days (before, during and after) to minimise processing time of eligible learners
  • Validation checks on paperwork
  • Contact with learners and/or employers to support eligibility assessment and resolution of any eligibility queries
  • Collate data on stakeholder expectations
  • Identify potential risk and escalate these to Line Manager
  • Undertake regular professional development activities as agreed by the Delivery & Performance Manager to ensure CPD status is maintained.
  • Ensure timely processing, logging and issue of learner paperwork / certification
  • Undertake any other duties or projects, following and acting on any guidance given by the management team

Requirements

  • Prior experience in Onboarding
  • Demonstrated ability to prioritise and work within tight and changeable timeframes
  • Proven track record in delivering strong level of client service from start through to completion of a client onboarding
  • Ability to build and cultivate good working relationships with internal and external stakeholders
  • Confident, driven, self-starter with an ability to work independently
  • Strong customer focus and relationship management skills
  • Strong analytical skills: ability to follow through on all aspects of complicated workflows, excellent attention to detail
  • Effective problem-solver: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, escalate issues as appropriate
  • Excellent verbal and written communication skills: ability to communicate clearly and effectively to management, ability to present clear and concise solutions
  • Ability to act with urgency using powers of persuasion and good judgment to get things done
  • IT proficiency with experience in the use of educational databases
  • A commitment to supporting cultures that embody positive change, continuous improvement; health and safety, safeguarding and equality
  • Planning, monitoring, and reporting skills
  • Driving license

What We Offer

We offer a competitive salary of £23,400 - £25,000 per annum, depending on experience, plus a range of benefits, including:

  • Total Leave – 35 days annual leave + extra Christmas shopping day + extra day for Birthday + 8 Bank Holidays
  • 2 Years' Service – additional 2 days leave after 2 years' service
  • 5 Years' Service – additional 2 days leave after 5 years' service
  • 10 Years' Service – additional 2 days leave after 10 years' service
  • Total Work Anniversary – vouchers for colleagues who reach a work anniversary
  • Total Health – health insurance for all staff
  • Total Fridays – early finish Fridays
  • Bright Exchange – extra discounts and offers
  • Dress Down Fridays – every Friday staff do not need to wear formal work clothes
  • Buy & Sell – buy up to 5 days annual leave and sell up to 3 days

Why Join Us?

We are committed to creating a supportive, inclusive space where everyone's talents can shine. If you're ready to be part of something special, we look forward to receiving your application.



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