Enrolment Administration Specialist
1 month ago
We are seeking an experienced Enrolment Administration Specialist to join our team at Total Training Provision. This role is based in Liverpool, Bootle, L20 3EF.
About the Role:The successful candidate will be responsible for the day-to-day administration of the onboarding process for learners and employers onto qualifications using our online learning platform eassessor.
This includes employer and learner liaison to ensure eligibility for requested programmes of learning and initial interviewing of prospective learners.
The key responsibilities include:
- Supporting all learner enrolment activities
- Conducting enrolment activities with accurate completion of funding paperwork
- Pipeline Coordination – maintaining records and periodically reporting on onboarding status of all prospective learners
- Managing own diary and planning travel time, as well as updating records of changes that may impact future appointments
- Supporting induction days to minimize processing time of eligible learners
- Validation checks on paperwork
- Contacting learners and/or employers to support eligibility assessment and resolution of any eligibility queries
- Collating data on stakeholder expectations
- Identifying potential risks and escalating these to Line Manager
- Undertaking regular professional development activities to maintain CPD status
- Ensuring timely processing, logging, and issue of learner paperwork/certification
- Performing any other duties or projects following guidance given by the management team
To be successful in this role, you will need:
- Prior experience in onboarding
- Demonstrated ability to prioritize and work within tight and changeable timeframes
- A proven track record in delivering a strong level of client service from start to completion of client onboarding
- Ability to build and cultivate good working relationships with internal and external stakeholders
- Confidence, drive, and self-motivation with the ability to work independently
- Strong customer focus and relationship management skills
- Strong analytical skills: ability to follow through on all aspects of complicated workflows and excellent attention to detail
- Effective problem-solving skills: ability to listen to client and stakeholder requirements, anticipate, eliminate, mitigate, and escalate issues as appropriate
- Excellent verbal and written communication skills: ability to communicate clearly and effectively to management and present clear and concise solutions
- Ability to act with urgency, using powers of persuasion and good judgment to get things done
- IT proficiency with experience in the use of educational databases
- A commitment to supporting cultures that embody positive change, continuous improvement; health and safety, safeguarding, and equality
- Planning, monitoring, and reporting skills
- A valid driving license
The estimated salary for this role is £23,400 - £25,000 per annum, depending on experience.
We offer a range of benefits, including:
- Total Leave: 25 days annual leave + extra Christmas shopping day + extra day for birthday + 8 bank holidays = total 35 days
- 2 Years' Service: staff who have passed 2 years' service get an additional 2 days leave
- 5 Years' Service: staff who have passed 5 years' service get an additional 2 days leave
- 10 Years' Service: staff who have passed 10 years' service get an additional 2 days leave
- Total Work Anniversary: vouchers for colleagues who reach a work anniversary, £10 for every year reached
- Total Health: health insurance available to all staff through Westfield Health Plan
- Total Fridays: early finish Fridays, 3 pm finish on the last Friday of every month
- Bright Exchange: extra discounts and offers available to staff
- Dress Down Fridays: no formal work clothes required on Fridays
- Buy & Sell: ability to buy up to 5 days annual leave and sell up to 3
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