HR Risk and Control Programs Manager

5 days ago

Bournemouth, Bournemouth, United Kingdom JP Morgan Chase Bank, National Association Full time
Job Overview

As part of the Human Resources (HR) Control Management division, you will lead the ongoing development of risk and control initiatives, ensuring alignment with the strategic objectives of the HR Function and the organization.

In the role of Control Programs Manager - Associate within the HR Control Management Team, your primary responsibility will be to execute programs and processes supported by a robust change management strategy, while collaborating with HR partners to deliver maximum value efficiently. You will liaise closely with various control functions, including Regulatory, Compliance, Legal, and Internal Audit, to oversee the overall HR Risk Profile and contribute to the identification, escalation, monitoring, and assessment of operational risks in accordance with firm-wide operational risk protocols and reporting obligations.

Key Responsibilities
  • Oversee the execution and accountability of Control Programs within HR, partnering with essential stakeholders to align with the objectives of HR Control Management and HR Products.
  • Establish a consistent, efficient, and organized end-to-end process and program framework for control initiatives, enabling the HR Control Management Team to effectively deploy these across the HR organization; keep Control Managers informed of any modifications to process Standards & Procedures.
  • Design effective engagement strategies (such as Learning Sessions, Workshops, etc.) for both new and existing control program developments to optimize efforts and minimize disruptions.
  • Collaborate with firm-wide control teams to ensure compliance with control program and process requirements, supporting the execution of Firm-wide Control Initiatives to maintain HR's adherence to Firmwide Policies, Standards, and Procedures.
  • Regularly update and communicate changes in tools utilized for managing control programs in accordance with minimum control standards.
  • Engage with HR and control colleagues across the organization, including business, legal, compliance, risk, audit, regulators, and other control functions.
  • Create and maintain comprehensive reporting/analytics and scorecards to track progress, report status to executives, and evaluate team effectiveness in achieving Control Management objectives.
  • Prepare impactful presentations and program update materials tailored for stakeholders and business partners, communicating overall program progress and recommendations.
  • Manage programs that include, but are not limited to: Compliance & Operational Risk Evaluation (CORE), Qualitative Operational Risk Assessment (QORA), Public Private Designations (PPD), and more.
Required Qualifications and Skills
  • Bachelor's degree or equivalent experience is required.
  • Experience in financial services related to controls, audit, quality assurance, risk management, or compliance is preferred.
  • Ability to evaluate risk from various perspectives (Legal/Regulatory/Operational/Client & Reputational) and engage in meaningful business discussions based on materiality and practical application.
  • Strong program management skills with a proven track record in executing project plans.
  • Excellent organizational, change management, decision-making, problem-solving, continuous improvement, time management, executive communication, and teamwork abilities.
  • Proven capacity to manage multiple tasks and quickly reassess and adjust priorities.
  • Ability to influence key stakeholders and decision-makers to ensure project objectives are met.
  • Capability to identify and propose opportunities for process enhancement, automation, and simplification.
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, and PitchPro.
  • Able to thrive in a high-pressure environment while managing multiple responsibilities.
Preferred Qualifications and Skills
  • Project management experience within complex organizations and control environments.
  • Familiarity with Human Resources Products, Policies & Procedures.
  • Experience with intelligent solution/automation tools.
About J.P. Morgan

J.P. Morgan is a leading global financial services firm, providing strategic advice and products to prominent corporations, governments, wealthy individuals, and institutional investors. Our commitment to delivering exceptional service drives our operations, and we prioritize building trusted, long-term partnerships to assist our clients in achieving their business objectives.

We recognize that our workforce is our greatest asset, and the diverse talents of our employees are integral to our success. We are an equal opportunity employer, valuing diversity and inclusion within our organization. We do not discriminate based on any protected attribute and strive to accommodate the needs of all applicants and employees. For more information about our commitment to diversity and inclusion, please refer to our FAQs.

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