Contract Administrator

5 hours ago


Maidstone, Kent, United Kingdom Austin Fraser Full time

Austin Fraser is the UK's leading National Air Conditioning & Refrigeration Company, specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors.

We are part of the Airedale Group, who offer a complete end-to-end solution in providing commercial kitchens across the food service industry.

Job Overview

This role involves working closely with our PPM Administrators, Parts Team, Operations Management, and Customers to provide day-to-day operations, scheduling of works for our engineering team, and being the first point of contact for our customers.

  • Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers, and External Contractors.
  • Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible.
  • Producing daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor.
  • Ensuring complaints/escalations are actioned immediately & communication is provided back to the reporter in a timely fashion.
  • Ensuring the remote monitoring system is being utilised and actioned daily and any concerns highlighted to the Contract Administration Supervisor.
  • Experience within engineering/FM/contractor business in a similar role would be preferred.
  • Experience with scheduling of workloads and route planning for multiple resources would be highly advantageous.

Key Details:

  1. Permanent Contract.
  2. Office based in Maidstone.
  3. 20 days' annual leave per annum + Bank Holidays.
  4. £25,000 - £30,000 per annum (dependent on experience).


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