Customer Experience Specialist for Banking Client

2 weeks ago


Kilmarnock, United Kingdom Teleperformance Full time
About Teleperformance

Teleperformance is a leading global provider of customer experience solutions. We deliver an outstanding customer experience, driven by our commitment to excellence, passion, and dedication.

Job Description

This onsite role involves taking inbound calls on behalf of our prestigious banking client, Virgin Money. As a Customer Experience Specialist, you will be working in a fast-paced environment, providing exceptional service to customers while navigating digital services and resolving queries related to their banking.

Key Responsibilities:

  • Helping customers use digital services and guiding them through the process
  • Resolving customer inquiries and challenges related to their banking
  • Building rapport with customers and finding suitable solutions to meet their needs

Requirements:

  • Excellent communication skills and ability to engage with diverse personalities
  • Flexible and positive working approach to suit customer needs and business demands
  • Digital-first mindset and enthusiasm to work collaboratively with the team
  • A caring and positive attitude with a genuine desire to exceed customer expectations

Desirable Skills and Qualifications:

  • Working knowledge of Microsoft Office applications
  • Some financial services experience and knowledge of banking products

Benefits

We offer a range of benefits, including:

  • On-line recruitment process with potential job offer within 24 hours
  • Refer & Earn Scheme with up to £900 for referring a friend
  • 28 days holiday (including bank holidays), increasing to 30 days after one year's service


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